Strategic Fleet Account Growth Manager

North American Transportation Management Institute; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Dobbs Truck Group is seeking an Dedicated Account Manager to manage and expand key customer accounts across fleet and regional levels. You will drive profitable revenue growth by expanding parts, service, body shop, and mobile maintenance offerings, while building lasting relationships with fleet managers and executives.

The role requires coordinating with Parts, Service, Body Shop, Mobile, and Operations teams across locations to ensure service excellence, retention, and pipeline development.

Qualifications

• Minimum of 3 years of account management or sales experience in a B2B environment.
• Demonstrated ability to grow and retain existing customer accounts.
• Strong relationship building and communication skills across multiple levels of an organization.
• Ability to manage multiple accounts and coordinate cross functional teams.
• Data driven mindset with experience using CRM systems and reporting tools.
• Strong organizational and time management skills.
• Ability to travel locally or regionally as needed.

Responsibilities

• Serve as the primary point of contact and relationship owner for assigned accounts.
• Build and maintain strong relationships with fleet managers, maintenance leaders, operations teams, procurement, and executive stakeholders.
• Maintain a deep understanding of each customer's business, fleet composition, maintenance strategy, and operational needs.
• Drive high levels of customer satisfaction, retention, and long term partnership.
• Expand parts, service, body shop, and mobile maintenance sales within existing accounts.
• Increase share of wallet across locations, product lines, and service offerings.
• Identify and develop expansion opportunities within current accounts, including new units, locations, and service categories.
• Support onboarding and ramp up of new business secured through national or external sales efforts.

Skills

3+ years account management

Relationship building

Cross-functional collaboration

CRM proficiency

Strong communication

Travel ability

Data-driven decision making

Tools

CRM systems

Karmak

Decisiv

Job description

Dobbs Truck Group is seeking an Dedicated Account Manager to manage and expand key customer accounts across fleet and regional levels. You will drive profitable revenue growth by expanding parts, service, body shop, and mobile maintenance offerings, while building lasting relationships with fleet managers and executives.

The role requires coordinating with Parts, Service, Body Shop, Mobile, and Operations teams across locations to ensure service excellence, retention, and pipeline development.