Fleet Growth & Retention Manager

Dobbs-Truck-Group-; Benroy (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Dobbs Truck Group in Washington state seeks a dedicated Account Manager to own and grow key fleet accounts across parts, service, body shop, and mobile maintenance. You will partner with Parts, Service, Body Shop, Mobile, and Operations teams to deliver consistent service and maximize profitability.

The role emphasizes relationship ownership, annual planning, and multi-location coordination, with travel regionally as needed to sustain growth and customer loyalty.

Qualifications

• 3+ years of account management or B2B sales experience.
• Proven ability to grow and retain existing customer accounts.
• Strong relationship building and communications skills across multiple levels of an organization.
• Ability to manage multiple accounts and coordinate cross-functional teams.
• Data driven mindset with CRM experience.
• Strong organizational and time management skills.
• Willingness to travel locally or regionally as needed.

Responsibilities

• Serve as the primary point of contact and relationship owner for assigned accounts.
• Build and maintain strong relationships with fleet managers, maintenance leaders, operations teams, procurement, and executive stakeholders.
• Maintain a deep understanding of each customer’s business, fleet composition, maintenance strategy, and operational needs.
• Drive high levels of customer satisfaction, retention, and long-term partnership.
• Expand parts, service, body shop, and mobile maintenance sales within existing accounts.
• Increase share of wallet across locations, product lines, and service offerings.
• Identify and develop expansion opportunities within current accounts, including new units, locations, and service categories.
• Support onboarding and ramp up of new business secured through national or external sales efforts.
• Develop and execute structured account plans focused on retention, growth, and profitability.
• Conduct regular business reviews to evaluate performance, identify gaps, and align on future opportunities.
• Track account performance against targets and implement corrective actions when needed.
• Coordinate internal resources to support multi-location or complex accounts.
• Partner with Parts, Service, Body Shop, Mobile, and Operations teams to ensure consistent service delivery.
• Translate customer expectations into clear internal actions and follow through on commitments.
• Address and resolve service issues, escalations, and operational challenges in a timely manner.
• Ensure alignment between customer expectations and branch level execution.
• Maintain disciplined pricing practices aligned with company standards.
• Monitor gross profit performance across assigned accounts.
• Balance revenue growth with sustainable margin performance.
• Identify and address inefficiencies or behaviors that negatively impact profitability.
• Maintain accurate and up to date CRM data including account activity, opportunities, and pipeline.
• Track account interactions and opportunity progression.
• Forecast revenue and provide visibility into account performance.
• Use data to drive decisions and improve account strategy.

Skills

Account management

Sales growth

Relationship building

Cross-functional coordination

CRM experience

Travel willingness

Tools

Karmak

Decisiv

Job description

Dobbs Truck Group in Washington state seeks a dedicated Account Manager to own and grow key fleet accounts across parts, service, body shop, and mobile maintenance. You will partner with Parts, Service, Body Shop, Mobile, and Operations teams to deliver consistent service and maximize profitability.

The role emphasizes relationship ownership, annual planning, and multi-location coordination, with travel regionally as needed to sustain growth and customer loyalty.