Field Parts & Service Growth Specialist

Dobbs-Truck-Group-; Pasco (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Dobbs Truck Group is seeking an Outside Parts & Service Sales Representative to grow aftermarket parts and service revenue across an assigned territory. The role focuses on building trusted relationships with maintenance and purchasing contacts and maintaining disciplined outreach via visits, calls, and digital channels.

The successful candidate will promote all-makes parts and service offerings, analyze fleet needs, and develop account strategies to expand market share while coordinating with

Qualifications

• Proven experience in heavy-duty truck parts, service, or aftermarket sales preferred.
• Strong understanding of fleet maintenance operations and aftermarket parts/service solutions.
• Demonstrated ability to build relationships and grow customer accounts.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently while collaborating effectively with dealership teams.
• Valid driver’s license and ability to travel regularly within assigned territory.

Responsibilities

• Develop and manage an assigned territory to grow Dobbs Truck Group’s parts and service business with existing and prospective customers.
• Establish relationships with maintenance managers and purchasing contacts to understand operational needs and position Dobbs Truck Group as a trusted partner.
• Maintain a structured sales call cadence through in-person visits, phone communication, and digital engagement.
• Maintain accurate account records, sales activities, and opportunity tracking within company systems.
• Continuously evaluate territory potential and identify new customer opportunities to expand market penetration.
• Demonstrate strong systematic selling skills including pre-call planning, identifying customer needs, presenting solutions, and closing business opportunities.
• Develop account-specific sales strategies designed to increase share of wallet and long-term customer value.
• Analyze customer purchasing patterns, fleet composition, and service utilization to identify opportunities for increased parts and service sales.
• Monitor competitive activity and provide feedback to leadership regarding market conditions and pricing pressures.
• Work proactively to convert competitive accounts and expand Dobbs Truck Group’s presence in the market.
• Sell and promote multiple parts product categories supporting a wide range of truck makes and models.
• Promote and sell All-Makes Parts and Service solutions to support customers operating mixed fleets.
• Identify service repair opportunities within customer fleets and coordinate with service advisors and service managers to convert those opportunities into scheduled repairs.
• Promote mobile service offerings and other solutions that reduce customer downtime and improve fleet uptime.
• Call on national and regional fleet accounts through coordinated in-person visits, phone communication, and digital engagement.
• Partner with Dobbs Truck Group leadership and internal teams to ensure consistent engagement with strategic fleet customers.
• Promote fleet programs and service agreements designed to support customer maintenance strategies.
• Support customer onboarding and ongoing relationship management for key accounts.
• Promote and support Dobbs Truck Group and OEM special market programs including parts promotions, service initiatives, and fleet program offerings.
• Ensure customers are aware of available cost-saving opportunities and operational support programs.
• Participate in company sales initiatives including sales blitzes, trade shows, vendor events, and customer engagement activities.
• Participate in ongoing training and professional development to strengthen product knowledge and sales effectiveness.
• Maintain strong collaboration with Parts, Service, and Truck Sales teams to ensure seamless customer support.
• Communicate customer needs, service opportunities, and market insights to dealership leadership.
• Work closely with parts and service managers to ensure customer commitments are fulfilled.
• Assist in coordinating service scheduling or parts support when necessary to maintain strong customer relationships.

Skills

Heavy-duty truck parts/sales

Fleet maintenance knowledge

Relationship building

Communication skills

Independent work with teamwork

Valid driver's license & travel

Job description

Dobbs Truck Group is seeking an Outside Parts & Service Sales Representative to grow aftermarket parts and service revenue across an assigned territory. The role focuses on building trusted relationships with maintenance and purchasing contacts and maintaining disciplined outreach via visits, calls, and digital channels.

The successful candidate will promote all-makes parts and service offerings, analyze fleet needs, and develop account strategies to expand market share while coordinating with