Strategic Facilities Account Manager

City-Wide-Facility-Solutions; Sarasota (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commissions

Medical/Dental/Vision coverage

401K

Job summary

City Wide Facility Solutions in Sarasota seeks an Account Manager to oversee business operations for an assigned client, provide field support, coordinate site visits, and build long-term client relationships, while guiding Contractors and ensuring compliance. You will negotiate contracts, manage staffing, monitor quality, use City Wide CRM, and drive client satisfaction across our building solutions.

A background in sales/management in facilities is preferred; bilingual English/Spanish a plus;

Qualifications

• English and Spanish bilingualism preferred; strong communication is essential.
• High school diploma required; bachelor’s degree desirable.
• Proficient with Microsoft Office and CRM systems.
• Must have reliable transportation and be able to travel to client sites.

Responsibilities

• Manage all aspects of assigned client relationships including retention and expansion.
• Formulate and manage service strategy and schedule for each client.
• Negotiate contracts and pricing with clients for additional services.
• Oversee contractor relationships: hiring, pricing, terms, compliance, and replacements.
• Ensure quality and client satisfaction through inspections and follow-through.
• Supervise Night Managers to execute client strategy and service delivery.
• Coordinate staffing needs and monitor internal/external resources.
• Promote procurement and monitoring of supplies for clients.
• Communicate client issues to contractors and DOO or owner.
• Use CRM for client inspections, route planning, and charges; update BIS and MSDS.
• Notify Sales Executives of potential accounts; discuss quality surveys with clients.
• Develop plans with DOO and NMs to resolve complaints and monitor compliance.
• Approve pay sheets and assist accounting with invoices and collections.
• Maintain route sheets, key/alarm sheets, and monthly planners for clients.

Skills

Bilingual English/Spanish

Excellent verbal & written comms

MS Office

CRM databases

Reliable transportation

Education

High School diploma

Bachelor’s degree desirable

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions in Sarasota seeks an Account Manager to oversee business operations for an assigned client, provide field support, coordinate site visits, and build long-term client relationships, while guiding Contractors and ensuring compliance. You will negotiate contracts, manage staffing, monitor quality, use City Wide CRM, and drive client satisfaction across our building solutions.

A background in sales/management in facilities is preferred; bilingual English/Spanish a plus;