Executive Technical Success Leader for Strategic Accounts

SentinelOne, Inc.; New York (NY); On-site; USD 190,000 - 260,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Employee assistance program

Gym reimbursement

Incentive-based challenges

Mental health and mindfulness

Unlimited Time Off

Grandparent Leave

Volunteer Time Off

Paid Sick Time

Paid Holidays

Gender-Neutral Parental Leave – 16 wks

Restricted Stock Unit Program

Flexible Spending Accounts

Life Insurance

Disability Insurance

401K

Job summary

SentinelOne, Inc. seeks a Staff Technical Success Executive to act as the executive intervention lead for strategically significant customer situations.

You will guide complex recoveries, engage CIOs/CISOs/CTOs, and align SentinelOne teams toward a unified recovery strategy with measurable value realization. The role requires deep cybersecurity platform knowledge, exceptional executive communication, and a track record of driving renewal and expansion outcomes with enterprise customers.

Qualifications

• Experience in enterprise customer success or technical account management.
• Ability to diagnose complex cybersecurity problems and communicate business impact.
• Strong executive communication skills and experience with Fortune 500 customers.

Responsibilities

• Serve as SentinelOne’s executive partner for strategically significant engagements.
• Lead cross-functional teams across Product, Engineering, Support, and Professional Services.
• Develop and own Executive Recovery and Success Plans with milestones and exit criteria.
• Guide renewal negotiations and multi-year planning to maximize long-term outcomes.
• Coordinate executive engagement plans and commercial strategy with customer leadership.

Skills

Executive relations

Cybersecurity expertise

Cross-functional leadership

Commercial strategy

Technical credibility

Job description

SentinelOne, Inc. seeks a Staff Technical Success Executive to act as the executive intervention lead for strategically significant customer situations.

You will guide complex recoveries, engage CIOs/CISOs/CTOs, and align SentinelOne teams toward a unified recovery strategy with measurable value realization. The role requires deep cybersecurity platform knowledge, exceptional executive communication, and a track record of driving renewal and expansion outcomes with enterprise customers.