Strategic Enterprise Technical Account Manager (Cloud Identity)

Ping Identity; Oregon; Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset (Specific locations)

Job summary

Ping Identity in Oregon seeks an experienced Customer Success professional to guide large enterprise clients through Ping's identity platform. You will deliver technical recommendations, drive adoption, and coordinate with product and support teams to meet customer goals.

The role requires 5+ years in customer-facing roles, strong communication, and knowledge of identity management concepts. Occasional after-hours support and travel may be needed to ensure successful upgrades and renewals.

Qualifications

• Minimum 5 years of enterprise customer-facing experience
• Strong verbal and written communication
• Experience with Identity Management or Federation
• Ability to manage proactive and reactive tasks effectively

Responsibilities

• Provide clients with technical recommendations for Ping solutions
• Facilitate visibility into product roadmap for customers
• Assist with over-the-shoulder configuration help on features and flows
• Coordinate business reviews with customer leadership to highlight success
• Plan and strategize roll-outs and upgrades for platform adoption
• Provide ad-hoc training to help build the skills in the most needed areas
• Escalate and prioritize support tickets as needed
• Provide product demonstrations of Ping technologies
• Coordinate with other Ping Identity teams to address customer needs
• Provide feedback to Product Management for future enhancements
• Occasionally be available after hours for escalations
• Manage ongoing customer needs to drive retention and loyalty

Skills

Java

Customer facing

Communication skills

Organizational skills

CRM familiarity

Education

Bachelor's degree in Computer Science or equivalent

Tools

SFDC (CRM)

Windows

Linux

Networking basics

SAML/OAuth/OpenID Connect basics

Job description

Ping Identity in Oregon seeks an experienced Customer Success professional to guide large enterprise clients through Ping's identity platform. You will deliver technical recommendations, drive adoption, and coordinate with product and support teams to meet customer goals.

The role requires 5+ years in customer-facing roles, strong communication, and knowledge of identity management concepts. Occasional after-hours support and travel may be needed to ensure successful upgrades and renewals.