Strategic Technical Account Manager: Identity & Security

Ping Identity; Denver (CO); Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive benefits

Commuter offset

Global volunteering

Job summary

Ping Identity seeks a Technical Account Manager (TAM) to guide customers from purchase to production, translating complex use cases into scalable Ping architectures. You will engage with executives up to Director/VP levels and own accounts' technical trajectories to ensure ongoing value from Ping investments.

The role emphasizes proactive recommendations, regular health and business reviews, and collaboration across Ping teams to optimize customer outcomes and solutions adoption.

Qualifications

• Enterprise customer-facing experience in TAM, CS, Sales Eng, or PS.
• Foundational cybersecurity knowledge and awareness of threat landscapes.
• Familiarity with AI productivity tools to enhance daily workflows and generate data-driven insights.
• Understanding of Java, web technologies, and enterprise architecture.
• Strong verbal and written communication with customer leaders.

Responsibilities

• Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to identity and security needs.
• Conduct regular environment health reviews and business reviews to show success against goals and ensure value adoption.
• Advocate for product features and internal roadmap adjustments to drive long-term success for customers.
• Adopt and utilize internal AI tools to generate customer reports, recommendations, and insights to boost productivity.
• Take ownership of the technical trajectory of accounts, ensuring no gaps between customer and Ping teams.
• Identify opportunities to improve internal reporting and automate status tracking for better customer health visibility.
• Contribute to internal Knowledge Bases and support onboarding of new TAMs with best practices.
• Represent the TAM role professionally during summits and assist as liaison for critical upgrades.

Skills

Customer-facing

Cybersecurity basics

AI productivity tools

Java/Web architecture

Verbal & written comms

CRM systems (SFDC)

On-call availability

Education

CS degree or equivalent

Tools

SFDC

Windows

Linux

Job description

Ping Identity seeks a Technical Account Manager (TAM) to guide customers from purchase to production, translating complex use cases into scalable Ping architectures. You will engage with executives up to Director/VP levels and own accounts' technical trajectories to ensure ongoing value from Ping investments.

The role emphasizes proactive recommendations, regular health and business reviews, and collaboration across Ping teams to optimize customer outcomes and solutions adoption.