Technical Account Manager (all genders)

ABOUT YOU SE & Co. KG; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

SCAYLE is hiring for a senior technical account management role in New York, overseeing 5-10 enterprise customer relationships from a technical perspective. You will advise on platform usage, integration best practices, and architecture decisions, translating complex needs into actionable feature requests and guiding the product roadmap.

The ideal candidate has 5+ years in enterprise e-commerce or related fields, with deep knowledge of storefronts, APIs, OMS, PIM, CMS, ERP integrations, and

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience.
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting.
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant.
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations.
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native).
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks.

Responsibilities

• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence the product roadmap.
• Map business needs to product features and drive proactive adoption.
• Coordinate technical escalations with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs, recommending improvements.

Skills

Enterprise e-commerce experience

Technical customer-facing roles

E-commerce architectures

Headless commerce / MACH

API docs / REST / GraphQL

Education

Bachelor’s or Master’s in CS/IS/Engineering

Tools

SCAYLE platform knowledge

Salesforce Commerce Cloud

CommerceTools

SAP Commerce Cloud (Hybris)

Shopify Plus

Job description

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

Job Description

• Own and manage 5-10 enterprise customer relationships from a technical perspective
• Act as trusted advisor for platform usage, integration best practices, and architecture decisions
• Translate complex customer requirements into actionable feature requests and influence the product roadmap
• Map business needs to product features and drive proactive adoption
• Coordinate technical escalations with solution engineering, support, and product teams
• Lead technical QBRs, integration reviews, and roadmap alignment workshops
• Monitor platform health, usage, and KPIs, recommending improvements

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
• 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
• Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
• Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
• Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
• Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Nice To Have

• Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Your perks at a glance: Visit our benefits page.

(Please note that benefits may vary depending on the location)

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and fairness.

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