Strategic Technical Account Manager - Enterprise Cybersecurity

Claroty; New York (NY); Vor Ort; USD 140.000 - 160.000; Vollzeit

Zusammenfassung

Claroty, a global leader in CPS protection, seeks a Technical Account Manager in New York to be a strategic technical partner for enterprise customers. You will ensure successful deployment, adoption, and ongoing value realization from Claroty’s platform.

You will bridge customers and internal teams, driving architectural alignment, proactive optimization, and long-term relationships; a role at the intersection of technology, strategy, and customer engagement.

Qualifikationen

• 3-5 years of experience in Professional Services, Technical Account Management, Network Engineering, or similar roles.
• Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
• Strong understanding of networking standards and protocols (TCP/IP, routing, switching, DNS, DHCP, segmentation).
• Experience with Operational Technology (OT) environments and industrial networks is a strong advantage.
• Solid understanding of cybersecurity principles and secure network architecture.
• Network and Cybersecurity Certifications (CCNA, Security+) are a plus.
• Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
• Customer-centric mindset with the ability to build trusted, long-term partnerships.
• Willingness to travel up to 30%.

Aufgaben

• Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet objectives and drive measurable value.
• Serve as the primary technical point of contact for customers, owning all technical requirements and best practices.
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize adoption and performance.
• Identify risks, gaps, and opportunities for improvement across customer environments.
• Translate feedback and industry trends into actionable recommendations for Product, Engineering, and Customer Success teams.
• Develop technical artifacts, documentation, and best practices to streamline deployments.
• Support escalations and complex technical scenarios with Support and R&D teams.
• Drive executive-level technical conversations and present strategic roadmaps aligned with customer objectives.
• Travel up to 30% for on-site engagements, workshops, and strategic meetings.

Kenntnisse

Networking fundamentals

Customer-facing

Technical communication

Travel willingness

CCNA certification

Security+ certification

Jobbeschreibung

Claroty, a global leader in CPS protection, seeks a Technical Account Manager in New York to be a strategic technical partner for enterprise customers. You will ensure successful deployment, adoption, and ongoing value realization from Claroty’s platform.

You will bridge customers and internal teams, driving architectural alignment, proactive optimization, and long-term relationships; a role at the intersection of technology, strategy, and customer engagement.