Director of Premium Technical Account Management

Togetherwork; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Togetherwork is seeking a Director of Technical Account Management to design, launch, and monetize a premium TAM program for strategic, high-value customers. You will build the operating model, define service tiers, pricing, and success metrics, and collaborate with Sales, Product, and Engineering to drive revenue from premium support.

This hands-on role will oversee a TAM team, establish delivery standards, and ensure a proactive, technically credible support experience across multiple products

Responsibilities

• Design, build, launch, and operate Togetherwork's Technical Account Management program as a paid premium offering for strategic, high-value customers.
• Own the creation of the program charter, operating model, service tiers, eligibility criteria, staffing model, engagement cadence, escalation framework, reporting structure, and success metrics.
• Partner with Sales, Customer Success, Finance, Support, Product, and leadership to define the commercial model for premium support, including packaging, pricing inputs, service levels, and renewal/expansion.
• Develop a premium offering that can be clearly explained, sold, delivered, and measured across multiple Togetherwork products and verticals.
• Create initial go-to-market framework for the TAM program, including segmentation, target lists, enablement materials, FAQs, descriptions, and pilot criteria.
• Work with Sales and Customer Success to identify early adopters and scale the program.

Job description

Togetherwork is seeking a Director of Technical Account Management to design, launch, and monetize a premium TAM program for strategic, high-value customers. You will build the operating model, define service tiers, pricing, and success metrics, and collaborate with Sales, Product, and Engineering to drive revenue from premium support.

This hands-on role will oversee a TAM team, establish delivery standards, and ensure a proactive, technically credible support experience across multiple products