Director of Strategic Technical Account Management

Sitetracker

New York (NY)

Hybrid

USD 180,000 - 230,000

Full time

13 days ago

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Benefits offered by this job

Bonus plan

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Job summary

Sitetracker in New York is seeking a Director of Technical Account Management to lead a global TAM team and drive a shift to proactive, value-based partnerships. You'll connect technical delivery to business outcomes, build strategic roadmaps, and help customers realize measurable ROI as Sitetracker scales its FDE Tiers.

This role blends executive engagement, cross-functional collaboration with Customer Success, Product and Engineering, and the challenge of transforming a services organization

Qualifications

Proven track record managing enterprise customers and executive-level relationships.
Experience with SaaS metrics and renewal strategies.
Ability to translate technical delivery into business value.
Experience leading global or remote TAM teams.
Strong communication and negotiation skills.

Responsibilities

Lead the TAM organization to shift from tactical delivery to strategic partnerships.
Develop executive roadmaps and value validation plans.
Partner with Customer Success, Product, and Engineering to align on strategy.
Translate customer goals into actionable technical requirements.
Define operating rhythms and scalable processes for the team.
Drive renewals and growth for FDE tiers and overall customer value.

Skills

Executive leadership

Customer relationship mgmt

SaaS metrics

Value validation

Strategic roadmaps

Job description

This role blends executive engagement, cross-functional collaboration with Customer Success, Product and Engineering, and the challenge of transforming a services organization

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