Director, Strategic Technical Accounts & Value

Sitetracker; Montclair (NJ); Hybrid; USD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Bonus plan

Equity

Zusammenfassung

Sitetracker is seeking a Director of Technical Account Management to lead a global TAM team driving strategic customer partnerships and value realization. The role focuses on connecting technical delivery to measurable business outcomes and guiding executive-level discussions.

You will partner across Customer Success, Product, and Engineering to build scalable operating models, roadmaps, and value validation plans for top customers, influencing renewals and expansion in a subscription-based

Qualifikationen

• Proven track record managing high-value enterprise accounts and navigating C-level relationships.
• Experience leading executive QBRs and connecting delivery to KPIs, ROI.
• Familiarity with SaaS metrics like NDR, ARR, Gross Margin.
• Experience supporting renewals or expansions in SaaS environments.
• Led teams through transformations in a scaling SaaS setup.

Aufgaben

• Lead a global TAM organization to shift from tactical delivery to strategic partnerships.
• Build executive-ready TAMs capable of driving value-based discussions with customers.
• Partner with Customer Success, Product, and Engineering to align roadmaps with business outcomes.
• Develop and implement operating models, roadmaps, and value validation plans for top customers.
• Drive adoption of subscription-based tiers and measure impact on renewals and ROI.

Kenntnisse

Executive leadership

Strategic roadmaps

Value validation

C-level relationship management

SaaS metrics (NDR/ARR)

Renewals & expansions experience

Jobbeschreibung

Sitetracker is seeking a Director of Technical Account Management to lead a global TAM team driving strategic customer partnerships and value realization. The role focuses on connecting technical delivery to measurable business outcomes and guiding executive-level discussions.

You will partner across Customer Success, Product, and Engineering to build scalable operating models, roadmaps, and value validation plans for top customers, influencing renewals and expansion in a subscription-based