Strategic Enterprise Success Lead

OneRail; Orlando (FL); Hybrid; USD 102,000 - 140,000; Full time

Job summary

OneRail is seeking a Strategic Customer Success Manager to own the day-to-day health and growth of our FedEx and strategic customer programs. You will work across product, operations, engineering, and implementation to ensure flawless execution and ongoing value delivery for high-impact clients in a remote/hybrid U.S.

environment. The role partners with the AVP, Enterprise Solution Delivery to turn growth strategy into concrete plans, milestones and outcomes, while monitoring KPIs and renewing

Qualifications

• 5+ years in customer success or related delivery roles in SaaS/logistics.
• Proven track record managing enterprise relationships and multiple work streams.
• Bias for action, ownership, and problem-solving.
• Strong coordination across product, operations and engineering.

Responsibilities

• Own the customer relationship as the day-to-day point of contact.
• Drive vertical execution and coordinate launches and ongoing operations.
• Collaborate with the AVP to translate growth strategy into plans and deliverables.
• Capture needs, document requirements, and hold teams to commitments.
• Rally internal teams to deliver against customer requirements.
• Identify risks, escalate when needed, and drive resolution.
• Monitor KPIs and lead business reviews with customers and leadership.
• Surface expansion opportunities and help build plans to pursue them.

Skills

Customer success

Account management

Program management

Cross-functional coordination

Communication

Data literacy

Adaptability

Job description

OneRail is seeking a Strategic Customer Success Manager to own the day-to-day health and growth of our FedEx and strategic customer programs. You will work across product, operations, engineering, and implementation to ensure flawless execution and ongoing value delivery for high-impact clients in a remote/hybrid U.S.

environment. The role partners with the AVP, Enterprise Solution Delivery to turn growth strategy into concrete plans, milestones and outcomes, while monitoring KPIs and renewing