Strategic Enterprise Customer Success Lead

Amazon; Bellevue (WA); On-site; USD 113,000 - 160,000; Full time

Job summary

Amazon Freight, part of Amazon's Supply Chain Services, seeks a Customer Success Manager for Enterprise Account Management. You will own enterprise relationships, coordinate cross-functional teams, and drive resolution for large shippers across freight modes.

You will lead quarterly reviews, manage performance narratives, and escalate issues to executives when needed, with a focus on minimizing costs and optimizing operations.

Qualifications

• Bachelor’s degree or equivalent.
• Experience selling solutions to enterprise customers.
• Experience with CRM tools such as Salesforce.
• Experience with Microsoft Office applications.

Responsibilities

• Own the enterprise customer operational relationship across all freight modes.
• Identify systemic operational defects using dashboards and feedback.
• Coordinate cross-functional teams to resolve issues.
• Lead Quarterly Business Reviews and recovery plans.
• Own escalation communications to customer executives.
• Report on performance metrics, costs, and KPIs.
• Influence customer operations to reduce costs.
• Activate structured recovery programs before escalation.

Skills

B2B sales

Enterprise sales

MS Office

Hunting new business

Procurement knowledge

Source to pay

Trend identification

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Amazon Freight, part of Amazon's Supply Chain Services, seeks a Customer Success Manager for Enterprise Account Management. You will own enterprise relationships, coordinate cross-functional teams, and drive resolution for large shippers across freight modes.

You will lead quarterly reviews, manage performance narratives, and escalate issues to executives when needed, with a focus on minimizing costs and optimizing operations.