Strategic Enterprise Freight Success Manager

Amazon; Santa Monica (CA); On-site; USD 113,000 - 160,000; Full time

Job summary

Amazon Freight, part of Amazon Supply Chain Services, is seeking a Customer Success Manager to join the Enterprise Account Management team. You will be the primary operational partner for our largest enterprise shippers, owning the relationship and coordinating cross-functional teams.

You will lead business reviews, drive recovery plans, monitor performance metrics, and advocate for process improvements to reduce costs and improve service levels across freight modes.

Qualifications

• Bachelor's degree or equivalent.
• Experience positioning and selling innovative solutions to new and existing customers.
• Experience with sales CRM tools such as Salesforce or similar software.
• Experience with Microsoft Office products and applications.
• 5+ years of B2B or enterprise sales.
• Knowledge of procurement and source to pay processes and solutions.
• Experience identifying trends and needs to improve an already closed large-scale technology deal.

Responsibilities

• Own the enterprise customer operational relationship across all freight modes (TL, IMDL, LTL).
• Identify systemic operational defects using dashboards and feedback; quantify issues in dollars, loads, and retention risk.
• Coordinate cross-functional teams to gather insights, align on path forward, and ensure resolution.
• Lead Quarterly Business Reviews and recovery plans; communicate progress with timelines and targets.
• Own escalation communication to customer executives with status and timelines.
• Own internal reporting, including MBRs, account bridges, and KPIs to show performance.
• Influence customer operations to drive cost-efficient inputs and better service.
• Activate structured recovery programs before escalation.

Skills

Customer relationship management

Cross-functional collaboration

Data-driven problem solving

Account management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Amazon Freight, part of Amazon Supply Chain Services, is seeking a Customer Success Manager to join the Enterprise Account Management team. You will be the primary operational partner for our largest enterprise shippers, owning the relationship and coordinating cross-functional teams.

You will lead business reviews, drive recovery plans, monitor performance metrics, and advocate for process improvements to reduce costs and improve service levels across freight modes.