Customer Success Manager

Everpure; Raleigh (NC); On-site; USD 82,000 - 171,000; Full time

Benefits offered by this job

Incentive pay

Equity

Flexible time off

Wellness resources

Team events

Job summary

Everpure is seeking a Customer Success Manager to serve as the premier advocate for a portfolio of enterprise accounts within the Commercial Segment. You will own onboarding, adoption, renewals, and strategy, coordinating with engineering, product, and support to maximize value and strengthen long-term relationships.

The role emphasizes cross-functional collaboration, clear technical communication, and scalable process design to support Everpure's growth.

Qualifications

• 5+ years in a customer-facing, account management role and 2+ years in a Customer Success role.
• Experience managing enterprise IT, data center environments, or SaaS platforms.
• Ability to articulate storage and data center concepts to technical and executive audiences.
• Proven cross-functional collaboration across engineering, support, sales and leadership.
• Ability to adapt and drive process improvements in a fast-paced environment.

Responsibilities

• Drive end-to-end account ownership and retention across onboarding, adoption, consumption optimization, advocacy and renewals.
• Lead monthly and quarterly business reviews aligning roadmaps, capacity planning and expansion opportunities.
• Coordinate with Sales, Product, Engineering, Support and Executive teams to mitigate risks and resolve escalations.
• Provide technical and programmatic enablement for the Evergreen Subscription, including deployment best practices.
• Help design scalable customer success operations and post-sales delivery models.

Skills

5+ years in customer-facing roles

2+ years in Customer Success

Cross-functional collaboration

Technical communication

Escalation management

Adaptability / continuous improvement

Job description

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As a Customer Success Manager (CSM) supporting the Commercial Segment, you will serve as the premier customer advocate, trusted advisor, and storage subject matter expert across a key portfolio of enterprise accounts. In this role, you will bridge relationships across cross-functional teams (Engineering, Product Management, Finance, Support, and Executive Leadership) to personalize the customer journey and maximize value realization. By translating complex business and technical requirements into actionable account strategies, you will directly safeguard and elevate Everpure’s industry-leading Net Promoter Score. You’ll also play a pivotal role in shaping our digital transformation by helping design the scalable processes, systems, and programs that power our continued global expansion.

What You’ll Do

• Drive End-to-End Account Ownership & Retention: Lead vital customer lifecycle activities—including onboarding, adoption, consumption optimization, advocacy, and renewals to secure maximum value realization and long-term customer satisfaction.
• Conduct Strategic & Operational Reviews: Establish and deliver monthly and quarterly business reviews (MBOs/QBRs) to align technology roadmaps, capacity planning, hardware utilization, and expansion opportunities across key enterprise stakeholders, partners, and internal leadership.
• Champion Cross-Functional Alignment: Serve as the central conduit between the customer and cross-functional teams (Sales, Product Management, Engineering, Support, and Executive leadership) to streamline communication, mitigate risks, and resolve escalations rapidly.
• Guide Technical & Programmatic Enablement: Act as a subject matter expert for the Everpure Evergreen Subscription program, offering technical recommendations on data center environment utilization, migration strategies, and deployment best practices.
• Build Scalable Customer Success Operations: Contribute to internal initiatives, programs, and tools that enhance operational effectiveness, refine post-sales service delivery models, and support Everpure's scaling business lines.

What You Bring

• Experience: 5+ years of experience in a customer-facing, account management role and 2+ years experience in a Customer Success role/
• Customer Success & Technical Account Expertise: Proven success in customer-facing account management or customer success roles within enterprise IT, data center environments, or SaaS/as-a-Service platforms, with a strong ability to manage complex, multi-stakeholder relationships.
• Technical Communication & Strategic Problem Solving: Ability to articulate technical storage and data center concepts clearly to both technical engineers and executive-level audiences, connecting technical capabilities directly to business outcomes.
• Cross-Functional Collaboration & Escalation Management: Demonstrated track record of orchestrating internal resources across engineering, support, sales, and executive teams to navigate critical escalations, execute account action plans, and drive joint growth initiatives.
• Adaptability & Continuous Improvement: Ability to exercise independent judgment and thrive in a fast-paced environment by helping define, refine, and operationalize processes within evolving business functions.

Location & Work Environment

We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, North Carolina or Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

The Annual Base Salary Range Is

$82,000—$171,000 USD

What You Can Expect From Us

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

• And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

Accommodations And Accessibility

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

Our Commitment To a Strong And Inclusive Team

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.