Technical Solutions Engineer - Customer Success (Storage)

Pure Storage, Inc.; Santa Clara (CA); On-site; USD 126,000 - 189,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure, a Pure Storage company, seeks a Customer Success Solutions Engineer (CSSE) in Santa Clara to drive technical adoption and operational readiness across the Evergreen//One lifecycle, helping protect renewals and enable growth.

You will join as a founding member of the Technical Success organization, linking Customer Success, Product, Technical Services, Sales, and Revenue while delivering scalable programs and actionable telemetry-driven insights.

Qualifications

• 3+ years in Solution Engineering, Sales Engineering or Hardware Engineering.
• Experience with enterprise storage or data infrastructure.
• Ability to assess utilization, capacity planning and performance.
• Comfort building onboarding programs and telemetry-driven processes.
• Experience leading cross-functional escalations with Product, Engineering and Sales.

Responsibilities

• Own technical onboarding and operational readiness across Evergreen//One fleet.
• Monitor telemetry and proactively resolve capacity and performance risks.
• Deliver data-driven evaluations to inform renewals and expansion.
• Create playbooks and validate workflows for new platform capabilities.
• Lead cross-functional escalations to swift resolution.

Skills

Solution Engineering

Sales Engineering

Hardware Engineering

Job description

Everpure, a Pure Storage company, seeks a Customer Success Solutions Engineer (CSSE) in Santa Clara to drive technical adoption and operational readiness across the Evergreen//One lifecycle, helping protect renewals and enable growth.

You will join as a founding member of the Technical Success organization, linking Customer Success, Product, Technical Services, Sales, and Revenue while delivering scalable programs and actionable telemetry-driven insights.