Senior Customer Success Manager - Enterprise Growth

Everpure

Santa Clara (CA)

On-site

USD 82,000 - 171,000

Full time

4 days ago

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Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Everpure is seeking a Customer Success Manager to serve as a trusted advisor for a key portfolio of enterprise accounts within the Commercial Segment. You will bridge relationships across Engineering, Product, Finance, Support, and Leadership to maximize value realization and drive customer advocacy.

You will lead onboarding, adoption, and renewals, align roadmaps with stakeholders, and guide enablement of the Evergreen Subscription program, contributing to Everpure’s global expansion and high

Qualifications

5+ years in a customer-facing account management role.
2+ years experience in a Customer Success role.
Ability to articulate storage and data center concepts to diverse audiences.

Responsibilities

Drive End-to-End Account Ownership & Retention: onboarding, adoption, utilization, renewals.
Conduct Strategic & Operational Reviews: monthly/quarterly business reviews with stakeholders.
Champion Cross-Functional Alignment: coordinate with Sales, Product, Eng., Support and leadership.
Guide Technical & Programmatic Enablement: advise on Evergreen Subscription program and deployment best practices.
Build Scalable Customer Success Operations: contribute to programs and tools for scalable delivery.

Skills

Customer facing

CS experience

Technical comms

Cross-functional

Adaptability

Job description

You will lead onboarding, adoption, and renewals, align roadmaps with stakeholders, and guide enablement of the Evergreen Subscription program, contributing to Everpure’s global expansion and high

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