Senior Customer Success Manager - Enterprise Growth
Everpure
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Benefits offered by this job
Job summary
Everpure is seeking a Customer Success Manager to serve as a trusted advisor for a key portfolio of enterprise accounts within the Commercial Segment. You will bridge relationships across Engineering, Product, Finance, Support, and Leadership to maximize value realization and drive customer advocacy.
You will lead onboarding, adoption, and renewals, align roadmaps with stakeholders, and guide enablement of the Evergreen Subscription program, contributing to Everpure’s global expansion and high
Qualifications
- 5+ years in a customer-facing account management role.
- 2+ years experience in a Customer Success role.
- Ability to articulate storage and data center concepts to diverse audiences.
Responsibilities
- Drive End-to-End Account Ownership & Retention: onboarding, adoption, utilization, renewals.
- Conduct Strategic & Operational Reviews: monthly/quarterly business reviews with stakeholders.
- Champion Cross-Functional Alignment: coordinate with Sales, Product, Eng., Support and leadership.
- Guide Technical & Programmatic Enablement: advise on Evergreen Subscription program and deployment best practices.
- Build Scalable Customer Success Operations: contribute to programs and tools for scalable delivery.
Skills
Job description
Everpure is seeking a Customer Success Manager to serve as a trusted advisor for a key portfolio of enterprise accounts within the Commercial Segment. You will bridge relationships across Engineering, Product, Finance, Support, and Leadership to maximize value realization and drive customer advocacy.
You will lead onboarding, adoption, and renewals, align roadmaps with stakeholders, and guide enablement of the Evergreen Subscription program, contributing to Everpure’s global expansion and high
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