Strategic Enterprise Programs Manager (Remote + Equity)

Skyflow; United States; Ibrido; USD 150.000 - 190.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work-from-home expense support in the

Health, dental, and vision insurance

Vanguard 401(k)

Flexible paid time off (unlimited)

Generous equity

Descrizione del lavoro

Skyflow is seeking a Customer Programs Manager to orchestrate end-to-end delivery for strategic customers, from contract through go-live, serving as the primary contact. You will lead bespoke enterprise implementations and coordinate with Product, Engineering, and Solutions teams to ensure successful outcomes.

Ideal candidates bring 15+ years in technical roles with 7+ in customer-facing positions, deep data architecture knowledge, and strong communication skills to translate complex technical

Competenze

• 15+ years of technical experience with SaaS platforms and data infrastructure.
• 7+ years in customer-facing roles.
• Hands-on background in Product, Engineering, or Technical Consulting.
• Strong technical acumen to run and troubleshoot data pipelines and APIs.
• Experience with API-centric development and cloud technologies (AWS/GCP/Azure).
• Understanding of data architecture, data flows, and large-scale migrations.
• Familiarity with data privacy and privacy-by-design.
• Independent management of complex customer implementations.
• Excellent analytical, problem-solving, and communication skills.
• Strong stakeholder management and ability to influence across teams.
• Ownership, attention to detail, adaptability, and continuous improvement passion.

Mansioni

• Own end-to-end delivery of strategic customer programs from contract signing to go-live.
• Lead complex enterprise implementations, resolving challenges and meeting timelines.
• Work with customer technical teams to understand data architectures and pipelines.
• Identify gaps and gather requirements; coordinate large-scale data migrations.
• Deeply understand Skyflow's Privacy Vault, Privacy APIs, SDKs and integrations.
• Coordinate cross-functional teams to deliver bespoke solutions.
• Set goals, milestones, risk plans, and ensure accountability.
• Manage expectations, communicate risks, and push back when needed.
• Build relationships with stakeholders and translate needs into technical plans.
• Drive continuous improvements to delivery processes.
• Communicate progress and outcomes to customers and leadership.
• Travel to customer sites for workshops and milestones.

Conoscenze

SaaS platforms

Data infrastructure

Customer-facing

API integrations

Cloud platforms

Data architectures

Privacy by design

Stakeholder management

Problem solving

Communication skills

Ownership

Strumenti

APIs

SDKs

Data pipelines

SQL

Descrizione del lavoro

Skyflow is seeking a Customer Programs Manager to orchestrate end-to-end delivery for strategic customers, from contract through go-live, serving as the primary contact. You will lead bespoke enterprise implementations and coordinate with Product, Engineering, and Solutions teams to ensure successful outcomes.

Ideal candidates bring 15+ years in technical roles with 7+ in customer-facing positions, deep data architecture knowledge, and strong communication skills to translate complex technical