Strategic Enterprise Programs Lead (Remote, 50% Travel)

Agilent

United States

Hybrid

USD 120,000 - 170,000

Full time

14 days+

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Benefits offered by this job

Remote work

Travel 50%

Job summary

Agilent is seeking a Senior Program Manager to lead enterprise service programs and complex customer implementations within a regional service organization. You will coordinate planning, launch, stabilization, and continuous improvement across multiple teams and stakeholder groups.

The role requires strong customer engagement, executive communication, and the ability to align operational results with financial outcomes.

Qualifications

Proven experience in program or project management
Experience with enterprise service delivery or complex implementations
Strong ability to engage customers and manage executives
Ability to connect operational results with financial outcomes

Responsibilities

Build and manage program plans covering scope, milestones, service levels, budget, resources, dependencies, risks, and governance.
Coordinate delivery across service, sales, technical, operations, finance, quality, procurement, and external partners.
Maintain customer and executive communications, lead program reviews, and handle escalations and change requests.
Track delivery commitments, operational measures, customer satisfaction, retention, and growth opportunities; drive corrective actions.
Review program economics with account and finance teams and prepare performance reporting.
Capture lessons learned and contribute reusable processes, tools, and service improvements.