Strategic Enterprise Mission Success Lead

OpenKrill; United States; Remote; USD 160,000 - 175,000; Full time

Benefits offered by this job

Competitive salary

100% employer-paid medical, dental, &

3% 401(k) company contribution

Wellness benefits including OneMedical

Equity incentive plan

Home office stipend

Professional development stipend

Flexible paid time off

Parental leave

Flexible remote work opportunities

Employee referral bonus program

Job summary

Second Front Systems is seeking a Senior Enterprise Mission Success Manager to own a portfolio of complex, high-value enterprise accounts, guiding them through onboarding, implementations, and renewals. You will bridge customers, engineering, security, and product to ensure successful authorization and deployment of SaaS solutions.

You will lead kickoff meetings, implement roadmaps, and drive executive-level reviews, all while navigating DoD/FTC compliance and FedRAMP processes.

Qualifications

• 7+ years in customer success, technical account management, solutions engineering, or technical delivery.
• Experience with DoD or Federal Civilian agencies.
• Fluency with containers, Kubernetes, CI/CD pipelines, and AWS/Azure/GCP.
• Strong knowledge of ATO, FedRAMP, DoD Cloud SRG impact levels.
• Proven track record managing large, complex enterprise accounts.
• Demonstrated ability to own and resolve difficult technical escalations under pressure.
• Experience driving renewals and expansion.

Responsibilities

• Own a portfolio of high-value, technically complex enterprise accounts, serving as trusted advisor to customer engineering, security, and executive leadership.
• Lead customer kickoffs, onboarding, regular syncs, and executive-level QBRs, including account plans and success roadmaps.
• Guide customers through complex technical implementations, including containerization, Kubernetes-based deployments, CI/CD integration, and architecture decisions that affect authorization.
• Navigate customers through Authority to Operate and FedRAMP processes, including higher DoD impact levels (IL4/IL5). Proactively resolve blockers.
• Own high-severity technical escalations end to end, diagnosing issues with support, engineering, and security teams.
• Manage multi-stakeholder, multi-program relationships, aligning commercial customers, government sponsors, and program offices around shared outcomes.
• Own renewal and expansion strategy for enterprise accounts, identifying growth opportunities and partnering with Sales on larger contracts.
• Translate deep technical feedback into prioritized product roadmap recommendations.
• Mentor Mission Success Managers and contribute to team playbooks and best practices.

Skills

Enterprise accounts management

Executive stakeholder management

Cloud-native technologies

DoD/FedRAMP compliance

Technical escalation management

Renewals & expansion

DoD/Federal contracting

Tools

Salesforce

Jira

AWS/Azure/GCP

Kubernetes

Job description

Second Front Systems is seeking a Senior Enterprise Mission Success Manager to own a portfolio of complex, high-value enterprise accounts, guiding them through onboarding, implementations, and renewals. You will bridge customers, engineering, security, and product to ensure successful authorization and deployment of SaaS solutions.

You will lead kickoff meetings, implement roadmaps, and drive executive-level reviews, all while navigating DoD/FTC compliance and FedRAMP processes.