Senior Enterprise Mission Success Lead - Remote

Second Front Systems; Oregon; Hybrid; USD 160,000 - 175,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Dental coverage

Vision coverage

401(k) match

Equity incentive

Home office stipend

Professional development stipend

Flexible PTO

Parental leave

Remote work options

Referral bonus

Job summary

Second Front Systems in the United States is seeking a Senior Enterprise Mission Success Manager to own complex customer relationships, guiding their journey from kickoff to renewal across DoD and government clients. You will serve as a trusted technical advisor, bridging customers, engineering, security, and product.

The role requires 7+ years in mission success or technical account management, fluency with cloud-native tech, DoD/FedRAMP knowledge, and U.S. citizenship.

Qualifications

• 7+ years in customer/mission success or related roles, preferably supporting PaaS or cloud infrastructure in government contracts.
• Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies.
• Fluency with cloud-native technologies such as containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP.
• Strong working knowledge of ATO, FedRAMP, DoD Cloud Computing SRG or equivalent compliance frameworks.
• Proven track record managing large, complex enterprise accounts with multiple technical and executive stakeholders.
• Demonstrated ability to own and resolve difficult technical escalations under pressure.
• Experience driving renewals and expansion.
• U.S. citizenship is required for this role.

Responsibilities

• Own a portfolio of high-value, technically complex enterprise accounts and serve as trusted advisor to customer engineering, security, and executive leadership.
• Lead customer kickoffs, onboarding, regular syncs, and executive-level QBRs with account plans and success roadmaps.
• Guide customers through complex technical implementations, including containerization, Kubernetes deployments, CI/CD integration, and architecture decisions that affect authorization.
• Navigate Authority to Operate and FedRAMP processes, including higher DoD impact levels, and proactively resolve blockers.
• Own high-severity technical escalations end to end with cross-functional teams and drive them to resolution.
• Manage multi-stakeholder, multi-program relationships aligning commercial customers, government sponsors, and program offices around shared outcomes.
• Own renewal and expansion strategy for enterprise accounts, identifying growth opportunities and partnering with Sales on multi-year contracts.
• Translate deep technical feedback from deployed customers into specific, prioritized product roadmap recommendations.
• Mentor Mission Success Managers and contribute to team playbooks, technical enablement, and best practices.

Skills

Enterprise account management

Technical advisory

DoD/Federal government

Cloud-native technologies

FedRAMP/ATO

Executive stakeholder management

Tools

Salesforce

Jira

AWS

Azure

GCP

Job description

Second Front Systems in the United States is seeking a Senior Enterprise Mission Success Manager to own complex customer relationships, guiding their journey from kickoff to renewal across DoD and government clients. You will serve as a trusted technical advisor, bridging customers, engineering, security, and product.

The role requires 7+ years in mission success or technical account management, fluency with cloud-native tech, DoD/FedRAMP knowledge, and U.S. citizenship.