Senior Enterprise Mission Success Manager (DoD/FedRAMP)

Second Front Systems; Washington; On-site; USD 160,000 - 175,000; Full time

Benefits offered by this job

Employer-paid medical, dental & vision

401(k) with 3% company match

Wellness benefits including OneMedical

Equity incentive plan

Home office stipend

Job summary

Second Front Systems is seeking a Senior Enterprise Mission Success Manager to own a portfolio of complex enterprise accounts, guiding customers from kickoff to renewal. You will operate as the primary technical advisor, coordinating with engineering, security, and product to ensure successful deployment of SaaS solutions and DoD/FedRAMP authorization.

Candidates must reside in approved hubs (DC/MD/VA or Denver area) and have 7+ years in relevant roles, U.S.

Qualifications

• 7+ years in customer/mission success or technical delivery for enterprise accounts.
• U.S. citizenship required.
• Experience supporting DoD/Federal Civilian agencies.
• Fluency with cloud-native technologies and compliance frameworks (ATO, FedRAMP).

Responsibilities

• Own a portfolio of high-value enterprise accounts and serve as trusted advisor to customer engineering, security, and executive leadership.
• Lead customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews, including account plans and success roadmaps.
• Guide customers through complex technical implementations, including containerization, Kubernetes-based deployments, CI/CD integration, and architecture decisions that affect authorization.
• Navigate customers through Authority to Operate and FedRAMP processes, including higher DoD impact levels (IL4/IL5).
• Own high-severity technical escalations end to end, diagnosing issues alongside support, engineering, and security teams and driving them to resolution.
• Manage multi-stakeholder, multi-program relationships
• Own renewal and expansion strategy for enterprise accounts, identifying growth opportunities and partnering with Sales on larger, multi-year contracts.
• Translate deep technical feedback from deployed customers into specific, prioritized product roadmap recommendations.
• Mentor Mission Success Managers and contribute to team playbooks, technical enablement, and best practices.

Skills

Enterprise account management

Technical advisory

Security/compliance awareness

Cross-functional collaboration

Communication

Tools

Salesforce

Jira

AWS/Azure/GCP

Job description

Second Front Systems is seeking a Senior Enterprise Mission Success Manager to own a portfolio of complex enterprise accounts, guiding customers from kickoff to renewal. You will operate as the primary technical advisor, coordinating with engineering, security, and product to ensure successful deployment of SaaS solutions and DoD/FedRAMP authorization.

Candidates must reside in approved hubs (DC/MD/VA or Denver area) and have 7+ years in relevant roles, U.S.