Mission Success Manager for DoD/Gov (Remote)

Second Front Systems; Washington (District of Columbia); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

Vision coverage

401(k) with company contribution

Equity incentive plan

Home office stipend

Professional development stipend

Flexible PTO

Parental leave

Flexible remote work opportunities

Employee referral program

Job summary

Second Front Systems is seeking a Mission Success Manager to guide customers from signing through kickoff, implementation, and renewal. You will be the primary contact for a portfolio of commercial customers deploying on Game Warden, coordinating with engineering, security, and product teams to ensure successful authorization and secure deployment of SaaS solutions.

You will collaborate across the organization, bridging customer needs with DoW/Federal civilian requirements, and drive adoption,

Qualifications

• 5+ years in customer/mission success, technical delivery, or related role, preferably supporting PaaS or cloud infrastructure in government contracts.
• Direct experience working in or supporting DoW missions or Federal Civilian agencies.
• Ability to manage complex customer relationships, sometimes through ambiguity.
• Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks.
• Demonstrated understanding of IaaS, PaaS, and/or SaaS.
• Excellent communication skills and the ability to shift between technical and non-technical audiences.

Responsibilities

• Build deep relationships with customer technical and executive teams.
• Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews.
• Own high-severity technical escalations and coordinate cross-functional resolution.
• Navigate customers through technical implementation and compliance processes (Authority to Operate / FedRAMP).
• Own renewal and upsell opportunities to secure contract expansion and revenue retention.
• Synchronize feedback from deployed customers into product roadmap recommendations.

Skills

Relationship building

Technical delivery

Governance/compliance

Communication

Problem solving

Tools

Salesforce

Jira

Job description

Second Front Systems is seeking a Mission Success Manager to guide customers from signing through kickoff, implementation, and renewal. You will be the primary contact for a portfolio of commercial customers deploying on Game Warden, coordinating with engineering, security, and product teams to ensure successful authorization and secure deployment of SaaS solutions.

You will collaborate across the organization, bridging customer needs with DoW/Federal civilian requirements, and drive adoption,