Gov & DoD Enterprise Mission Success Lead

Second Front Systems; Virginia; Remote; USD 160,000 - 175,000; Full time

Benefits offered by this job

Competitive salary

100% employer-paid medical, dental, &

401(k) with company match

Equity incentive plan

Home office stipend

Professional development stipend

Flexible remote work opportunities

Paid time off + holidays

Job summary

Second Front Systems is seeking a Senior Enterprise Mission Success Manager to own a portfolio of complex enterprise accounts, guiding customers from kickoff to renewal while coordinating with engineering, security, and product teams.

You will drive technical implementations (containerization, Kubernetes, CI/CD), support authorization processes (ATO/FedRAMP), and manage escalations. Candidates should reside in our national hubs.

Qualifications

• 7+ years in customer/mission success, technical account management, or related delivery roles.
• Experience with DoD/Federal civilian agencies and cloud infrastructure.
• Fluency with containerized architectures and cloud platforms.
• Knowledge of ATO, FedRAMP, and DoD Cloud Computing SRG levels.

Responsibilities

• Own a portfolio of high-value, technically complex enterprise accounts, serving as trusted advisor to customer engineering, security, and executive leadership.
• Lead customer kickoffs, onboarding, regular syncs, and executive-level QBRs, including account plans and roadmaps.
• Guide customers through complex implementations: containerization, Kubernetes deployments, CI/CD integration, and architecture decisions affecting authorization.
• Navigate Authority to Operate and FedRAMP processes, resolving security blockers proactively.
• Own high-severity escalations end-to-end, coordinating with support, engineering, and security teams.
• Manage multi-stakeholder relationships across commercial and government sponsors and program offices.
• Own renewal and expansion strategy, partnering with Sales on multi-year contracts.
• Translate customer feedback into prioritized product roadmap recommendations.
• Mentor Mission Success Managers and contribute to playbooks and enablement.

Skills

Cloud-native technologies

Kubernetes

CI/CD pipelines

AWS/Azure/GCP

DoD/FedRAMP knowledge

Enterprise account management

Security/compliance awareness

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Jira

Job description

Second Front Systems is seeking a Senior Enterprise Mission Success Manager to own a portfolio of complex enterprise accounts, guiding customers from kickoff to renewal while coordinating with engineering, security, and product teams.

You will drive technical implementations (containerization, Kubernetes, CI/CD), support authorization processes (ATO/FedRAMP), and manage escalations. Candidates should reside in our national hubs.