Senior Enterprise Mission Success Manager — Remote & Equity

Second Front Systems, Inc.; Washington (District of Columbia); Remote; USD 160.000 - 175.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employer-paid health benefits

401(k) with company contribution

Wellness benefits (One Medical)

Equity incentive plan

Home office stipend

Professional development stipend

Flexible PTO

Parental leave

Remote work flexibility

Referral program

Zusammenfassung

Second Front Systems is seeking a Senior Enterprise Mission Success Manager to own a portfolio of complex enterprise customers, guiding their journey from kickoff through renewal. You will work across engineering, security, and product teams to ensure successful deployments of SaaS solutions, with DoD/FedRAMP considerations and executive-level engagement.

You will manage multi-stakeholder relationships, drive renewals and expansions, and mentor junior managers while translating customer feedback

Qualifikationen

• 7+ years in customer/mission success, technical account management, or related fields in government or cloud environments.
• Direct experience supporting DoD or Federal Civilian agencies or similar programs.
• Fluency with cloud-native technologies (containers, Kubernetes, CI/CD) and AWS/Azure/GCP.
• Strong knowledge of ATO, FedRAMP, and DoD Cloud SRG or equivalent compliance frameworks.
• Proven track record managing large, complex enterprise accounts with executive stakeholders.
• Ability to lead escalations and guide renewals/expansions.

Aufgaben

• Own a portfolio of high-value enterprise accounts; act as trusted advisor to engineering, security, and leadership.
• Lead kickoffs, onboarding, regular syncs, and executive-level business reviews with account plans.
• Guide complex technical implementations including containerization and Kubernetes deployments.
• Navigate customers through Authority to Operate and FedRAMP processes and DoD IL4/IL5 levels.
• Own high-severity escalations and drive resolutions with cross-functional teams.
• Manage multi-stakeholder programs and align commercial and government sponsors around outcomes.
• Own renewal and expansion strategy; partner with Sales on larger contracts.
• Translate technical feedback into prioritized product roadmap recommendations.
• Mentor Mission Success Managers and contribute to playbooks and enablement.

Kenntnisse

Enterprise account management

Technical advisory

DoD / Gov contracts

Cloud-native tech

FedRAMP / ATO

Renewals & expansions

Tools

Salesforce

Jira

Jobbeschreibung

Second Front Systems is seeking a Senior Enterprise Mission Success Manager to own a portfolio of complex enterprise customers, guiding their journey from kickoff through renewal. You will work across engineering, security, and product teams to ensure successful deployments of SaaS solutions, with DoD/FedRAMP considerations and executive-level engagement.

You will manage multi-stakeholder relationships, drive renewals and expansions, and mentor junior managers while translating customer feedback