Director of Commercial Mission Success - Enablement

Second Front Systems; Virginia; A distancia; USD 170.000 - 195.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Employer-paid health coverage for you

401(k) with company contribution

Wellness benefits and One Medical

Equity incentive plan

Home office stipend

Professional development stipend

Flexible PTO and federal holidays

Parental leave

Flexible remote work opportunities

Employee referral bonus

Descripción de la vacante

Second Front Systems seeks a Director of Commercial Mission Success to lead and scale our customer journey across the Game Warden portfolio, from signature through renewal. You will build a high-performing team, define playbooks, and drive outcomes in close partnership with Sales, Engineering, Security, Product, and Finance.

You will ensure government customers achieve authorization and secure deployment of SaaS solutions, shaping product direction with the voice of the customer.

Formación

• 10+ years of leadership experience in customer/mission success or technical delivery for cloud infrastructure in government contracts.
• Direct experience with DoW or Federal Civilian agencies is preferred.
• Proven track record owning retention and expansion outcomes, including renewal forecasting.

Responsabilidades

• Lead and develop a team of Mission Success Managers with clear expectations and growth paths.
• Own Commercial Mission Success strategy, segmentation, coverage, and capacity planning.
• Define customer health and retention metrics and report to executives.
• Build scalable playbooks for kickoff, onboarding, implementation, and renewals.
• Serve as sponsor with trusted customer relationships and senior stakeholders.
• Escalate high-severity issues and drive cross-functional resolution.
• Partner with Sales and Finance to own renewal forecasts and expansion strategies.
• Improve visibility and rigor through Salesforce, Jira, and health systems.

Conocimientos

Leadership

Customer success

Govt contracting

Executive presence

IaaS/PaaS/SaaS

Cross-functional collaboration

Herramientas

Salesforce

Jira

Descripción del empleo

Second Front Systems seeks a Director of Commercial Mission Success to lead and scale our customer journey across the Game Warden portfolio, from signature through renewal. You will build a high-performing team, define playbooks, and drive outcomes in close partnership with Sales, Engineering, Security, Product, and Finance.

You will ensure government customers achieve authorization and secure deployment of SaaS solutions, shaping product direction with the voice of the customer.