Strategic Enterprise Implementation Lead

Ashby; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Education budget

Unlimited PTO

Family leave (12 weeks) behind the job

Stock option window (10 years)

Job summary

Ashby is seeking an Implementation Specialist to lead end-to-end onboarding for new customers. You will craft implementation plans, coordinate with Customer Success, Sales, Product, and Engineering, and drive successful outcomes in a fast-growing B2B SaaS environment.

In this role you will advise on best practices, manage complex projects with cross-functional teams, and ensure customers achieve rapid time-to-value while adapting to new systems in a remote-first setting. Travel <10% as needed.

Qualifications

• Extensive experience managing end-to-end implementation and onboarding projects in a high-growth B2B SaaS environment.
• Experience in change management processes and helping customers adapt to new systems.
• Ability to distill complex concepts into simple, actionable guidance for customers and internal teams.
• Data-driven thinker who uses metrics to inform decisions and measure success.
• Strong collaboration across Customer Success, Sales, Product, Engineering, and Operations.

Responsibilities

• Manage and execute end-to-end implementation of Ashby's solution for new customers.
• Develop and execute implementation plans for Enterprise segment to ensure positive customer experience.
• Provide best practices recommendations to optimize customer value and time-to-value.

Skills

Implementation experience

Project management

Cross-functional collaboration

Customer-centric

Strong communication

Change management

Data-driven

Technical proficiency

Remote-first work

Travel <10%

Tools

ATS experience

Job description

Ashby is seeking an Implementation Specialist to lead end-to-end onboarding for new customers. You will craft implementation plans, coordinate with Customer Success, Sales, Product, and Engineering, and drive successful outcomes in a fast-growing B2B SaaS environment.

In this role you will advise on best practices, manage complex projects with cross-functional teams, and ensure customers achieve rapid time-to-value while adapting to new systems in a remote-first setting. Travel <10% as needed.