Enterprise Strategic Customer Success Lead

Openkrill; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Ashby is building the next generation of enterprise software for talent leaders, recruiters, and hiring managers. We seek a Manager of Strategic Customer Success to lead a tenured CSM team, coach for growth, and shape scalable processes that deliver exceptional outcomes for our most complex customers.

You’ll partner with Product, Implementation, Support, and Contract Management to ensure adoption, retention, and value realization at scale.

Formación

• Experience leading and developing Customer Success Managers in a SaaS environment.
• Proven track record in upmarket B2B SaaS partnerships and renewals.
• Strong coaching, leadership, and cross-functional collaboration skills.

Responsabilidades

• Lead and coach a tenured team of CSMs serving enterprise customers post-onboarding.
• Raise team performance through 1:1 coaching, skill development, and operational rigor.
• Drive adoption and lifecycle optimization across the customer journey.
• Advocate for the CSM team across Product, Support, Sales, RevOps, and Contract Management.
• Balance scalable processes with bespoke experiences for complex accounts.
• Help evolve delivery of high-quality, consistent outcomes for enterprise customers.

Conocimientos

Team Leadership

Coaching

Customer Success

Data-Driven

Cross-functional Collaboration

Problem-Solving

Lifecycle Management

Enterprise SaaS

Communication

People Management

Herramientas

CRM Systems

Descripción del empleo

Ashby is building the next generation of enterprise software for talent leaders, recruiters, and hiring managers. We seek a Manager of Strategic Customer Success to lead a tenured CSM team, coach for growth, and shape scalable processes that deliver exceptional outcomes for our most complex customers.

You’ll partner with Product, Implementation, Support, and Contract Management to ensure adoption, retention, and value realization at scale.