Strategic Enterprise CSM - Freight & Operations Leadership

Amazon

Chicago (IL)

On-site

USD 113,000 - 160,000

Full time

14 days+

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Job summary

Amazon Freight, a key pillar within ASCS, seeks an Enterprise Customer Success Manager to join our Enterprise Account Management team. You will be the primary operational partner for Amazon Freight's largest enterprise shippers, owning the customer relationship and coordinating cross functional teams to drive resolution.

You will own the customer facing performance narrative, lead Quarterly Business Reviews, and proactively communicate progress on open issues with timelines and measurable

Qualifications

Bachelor's degree or equivalent.
Experience managing enterprise relationships and accounts.
Proven ability to coordinate cross-functional teams and drive results.

Responsibilities

Own the enterprise customer relationship across all freight modes.
Identify systemic defects using dashboards and feedback; quantify impact.
Coordinate cross-functional teams to deliver resolutions.
Lead QBRs and recovery plans with timelines and targets.
Communicate escalation status to executives with progress.
Own internal reporting: MBRs, account bridges, KPIs.
Influence operations to lower costs and define good inputs.
Activate structured recovery programs before escalation.

Skills

Enterprise relationship management

Cross-functional collaboration

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

You will own the customer facing performance narrative, lead Quarterly Business Reviews, and proactively communicate progress on open issues with timelines and measurable

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