Head of Enterprise Customer Success

Qumra Capital; Utah; Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

Insurance plan

Paid time off

401(k)

Job summary

Connecteam is the leading platform for managing deskless teams, trusted by 80,000+ businesses worldwide. The Director of Success will own post-onboarding for mid-market and strategic accounts, driving long-term retention, product adoption, and customer satisfaction across large organizations.

The role leads three specialized teams, ensuring successful implementation—from C-suite to frontline users—while optimizing success outcomes and customer experience.

Qualifications

• 5+ years leading Customer Success teams, preferably in SaaS.
• Experience implementing products in large organizations, from C-suite to end users.
• Proven track record improving retention and product adoption.

Responsibilities

• Own post-onboarding stage for mid-market and strategic accounts.
• Lead three CS teams to ensure successful implementation and adoption.
• Drive retention, gross retention, and expansion through tailored engagement.
• Guide organizations from the C-suite to frontline employees for seamless integration.
• Own the customer journey post-onboarding and ensure ongoing value.
• Monitor KPIs: retention, gross retention, adoption; address issues.

Skills

People leadership

SaaS enterprise CS

Product adoption

Customer retention

Strategic thinking

Cross-functional collaboration

Job description

Connecteam is the leading platform for managing deskless teams, trusted by 80,000+ businesses worldwide. The Director of Success will own post-onboarding for mid-market and strategic accounts, driving long-term retention, product adoption, and customer satisfaction across large organizations.

The role leads three specialized teams, ensuring successful implementation—from C-suite to frontline users—while optimizing success outcomes and customer experience.