Enterprise Customer Success Manager

Datadog, Inc.; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Onboarding program

MEDDIC training

Inclusive culture & growth

Mentor/buddy program

Stock equity (RSU)

Job summary

Datadog, Inc. is seeking an Enterprise Customer Success Manager to proactively drive product attachment and strong relationships with our largest customers in Korea. This role prioritizes customer advocacy, growth opportunities, and a data-driven approach to renewal risk.

We offer a hybrid workplace to support work-life harmony. You will partner with cross-functional teams and travel as needed to onsite customer visits and events, helping clients realize the value of Datadog’s observability

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Experience managing wide portfolios of enterprise accounts in Korea.
• Experience with Fortune 1000 companies and global brands.
• Excellent communication with stakeholders at CTO/VP/DevOps levels.
• B2B SaaS experience.
• Willingness to travel for onsite visits.

Responsibilities

• Partner with Enterprise Account Executives and Solution Engineering to onboard, train, and drive adoption with Enterprise customers.
• Proactively build relationships to achieve loyalty and advocacy within their organization.
• Collaborate cross-functionally with internal teams (sales, support, enablement, product, finance, legal).
• Own and project manage the onboarding process for new customers.
• Become a trusted advisor and craft a clear plan to meet business goals.
• Monitor usage trends to uncover renewal risks and identify growth opportunities.

Skills

Customer Success

Account Management

Communication

Enterprise SaaS

Travel readiness

Job description

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Korea. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts in Korea
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Here are our Candidate Legal Notices for your reference.

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