Strategic Enterprise Customer Success Manager

Lumen; Lincoln (NE); Hybrid; USD 56,000 - 74,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Bonus structure

Job summary

Lumen is seeking a Customer Success Professional to partner with large enterprise customers, driving adoption and value realization across the customer lifecycle. You will champion onboarding, migrations, renewals, and growth opportunities while leveraging AI tools to strengthen relationships and outcomes.

Collaborate with Sales, Solutions, and Product teams to deliver exceptional experiences, mitigate risks, and maximize customer value across cloud, edge, and AI workloads in a fast-paced

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Four or more years in Customer Success, Account Management, Consulting, or related field supporting enterprise customers.
• Proven ability to build trusted customer relationships and deliver measurable business results.
• Strong communication, presentation, negotiation, collaboration, and problem solving skills.
• Ability to analyze customer data and insights to identify opportunities and mitigate risks.

Responsibilities

• Build trusted relationships with customer stakeholders and act as a strategic advisor.
• Support complex customer needs and deliver exceptional experiences with cross-functional teams.
• Develop and execute customer success plans, onboarding strategies, and adoption programs.
• Guide customers through onboarding, adoption, migrations, renewals, and growth opportunities.
• Monitor customer health and business insights to proactively address risks and maximize outcomes.
• Support business reviews, escalations, and action planning with executives.

Skills

Communication skills

Relationship building

Strategic advisory

Problem solving

Data analysis

Education

Bachelor’s degree or equivalent

Job description

Lumen is seeking a Customer Success Professional to partner with large enterprise customers, driving adoption and value realization across the customer lifecycle. You will champion onboarding, migrations, renewals, and growth opportunities while leveraging AI tools to strengthen relationships and outcomes.

Collaborate with Sales, Solutions, and Product teams to deliver exceptional experiences, mitigate risks, and maximize customer value across cloud, edge, and AI workloads in a fast-paced