Enterprise Customer Success Partner

Lumen; Cheyenne (WY); On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle benefits

Job summary

Lumen is a trusted network provider delivering AI-ready connectivity for enterprises, governments, and communities. The Customer Success Professional partners with large enterprise customers to maximize value, drive adoption, support renewals, and identify growth opportunities throughout the customer lifecycle.

In this role you will collaborate with cross-functional teams, leverage AI tools and analytics to strengthen relationships, and deliver exceptional customer experiences in a fast-paced

Qualifications

• Bachelor’s degree or equivalent with relevant enterprise experience.
• 4+ years in Customer Success or related field for enterprise customers.
• Proven ability to build trusted relationships and influence stakeholders.
• Strong communication, presentation, and problem-solving skills.
• Ability to analyze customer data to identify opportunities and mitigate risks.
• Experience handling multiple priorities in a fast-paced, cross-functional environment.

Responsibilities

• Build trusted relationships with customer stakeholders and act as strategic advisor.
• Support complex customer needs with cross-functional teams to deliver value.
• Develop and execute customer success plans and onboarding strategies.
• Monitor health, adoption, renewals, and risk mitigation.
• Collaborate with Sales, Solution Architects, Product, and Service Delivery.
• Leverage AI, analytics, and automation to scale customer success.

Skills

Relationship building

Communication

Data analysis

Project management

Cross-functional collaboration

Strategic advisory

Prioritization

Education

Bachelor’s degree

Tools

AI tools

Analytics tools

Job description

Lumen is a trusted network provider delivering AI-ready connectivity for enterprises, governments, and communities. The Customer Success Professional partners with large enterprise customers to maximize value, drive adoption, support renewals, and identify growth opportunities throughout the customer lifecycle.

In this role you will collaborate with cross-functional teams, leverage AI tools and analytics to strengthen relationships, and deliver exceptional customer experiences in a fast-paced