AI-Driven Enterprise Customer Success Leader

Lumen; Denver (CO); Remote; USD 58,000 - 78,000; Full time

Benefits offered by this job

Health, Life, and other benefits

401(k) with company match

Job summary

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. The Customer Success Professional partners with large enterprise customers to maximize the value of their Lumen solutions and act as a trusted advisor.

You will drive adoption, renewals, identify growth opportunities, and deliver exceptional experiences across the customer lifecycle, working with cross-functional teams to align strategies

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Four or more years of enterprise Customer Success, Account Management, Consulting, or related field experience supporting enterprise customers.
• Proven ability to build trusted relationships, influence stakeholders, and drive measurable results.
• Strong communication, presentation, negotiation, collaboration, and problem-solving skills.
• Ability to analyze customer data and business insights to identify opportunities and mitigate risks.
• Experience managing multiple priorities in a fast-paced, cross-functional environment.
• Ability to drive alignment and deliver results in a shared-accountability model.
• Sound judgement, adaptability, and a commitment to continuous learning.

Responsibilities

• Build trusted relationships with customer stakeholders as a strategic advisor.
• Support complex customer needs with CS leaders and account teams.
• Develop and execute customer success plans, onboarding strategies, adoption programs.
• Guide customers through onboarding, adoption, migrations, renewals, and growth.
• Monitor health, engagement, and insights to address risks and maximize outcomes.
• Support executive engagements, including business reviews and escalations.
• Collaborate with Sales, Solution Architects, Product, Service Delivery, and others.
• Leverage AI tools and automation to improve productivity and decision-making.

Skills

Relationship building

Stakeholder influence

Business results

Communication skills

Problem solving

Data analysis

Prioritization

Cross-functional collaboration

Learning mindset

Education

Bachelor's degree or equivalent

Job description

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. The Customer Success Professional partners with large enterprise customers to maximize the value of their Lumen solutions and act as a trusted advisor.

You will drive adoption, renewals, identify growth opportunities, and deliver exceptional experiences across the customer lifecycle, working with cross-functional teams to align strategies