Enterprise Customer Success Architect

Lumen; Honolulu (HI); Remote; USD 58,000 - 78,000; Full time

Job summary

Lumen is seeking a Customer Success Professional to partner with large enterprise customers, driving adoption and value realization across the customer lifecycle. You will support renewals, identify growth opportunities, and collaborate with cross-functional teams to deliver exceptional experiences.

Responsibilities include onboarding, adoption programs, technology evolution, migrations, and risk mitigation, using analytics and approved AI tools to strengthen relationships and outcomes.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Four or more years of experience in Customer Success, Account Management, Consulting, or related field supporting enterprise customers.
• Proven ability to build trusted customer relationships, influence stakeholders, and deliver measurable business results.
• Strong communication, presentation, negotiation, collaboration, and problem-solving skills.

Responsibilities

• Build trusted relationships with customer stakeholders and act as a strategic advisor focused on delivering business value.
• Support complex customer needs, execute strategic initiatives, and deliver exceptional customer experiences.
• Develop and execute customer success plans, onboarding strategies, adoption programs, and enablement activities.
• Guide customers through onboarding, adoption, migrations, renewals, and growth opportunities.
• Monitor customer health, engagement, and insights to address risks and maximize outcomes.
• Support executive engagements, business reviews, escalations, and action planning.
• Collaborate with Sales, Solution Architects, Product, and Service Delivery teams to ensure seamless experiences.
• Leverage AI, analytics, automation, and digital tools to improve productivity and scale activities.

Skills

Communication

Presentation

Negotiation

Collaboration

Problem-solving

Data analysis

Education

Bachelor’s degree or equivalent combination of education and relevant experience

Job description

Lumen is seeking a Customer Success Professional to partner with large enterprise customers, driving adoption and value realization across the customer lifecycle. You will support renewals, identify growth opportunities, and collaborate with cross-functional teams to deliver exceptional experiences.

Responsibilities include onboarding, adoption programs, technology evolution, migrations, and risk mitigation, using analytics and approved AI tools to strengthen relationships and outcomes.