Strategic Enterprise Customer Success Partner

Lumen; Topeka (KS); Remote; USD 56,000 - 74,000; Full time

Benefits offered by this job

Health benefits

Life benefits

Employee perks

Job summary

Lumen is a trusted network provider delivering AI-ready connectivity for enterprises and governments. The Customer Success Professional partners with large enterprise customers to maximize value, drive adoption, support renewals, and identify growth opportunities across the customer lifecycle.

You will collaborate with CS leaders and cross-functional teams to deliver onboarding, adoption programs, migrations, and risk mitigation while leveraging AI tools and analytics to strengthen relationships

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Four or more years of experience in Customer Success, Account Management, Consulting, Customer Experience, or a related field supporting enterprise customers.
• Proven ability to build trusted customer relationships, influence stakeholders, and deliver measurable business results.
• Strong communication, presentation, negotiation, collaboration, and problem-solving skills.
• Ability to analyze customer data and business insights to identify opportunities, mitigate risks, and drive customer outcomes.
• Demonstrated success managing multiple priorities and complex customer needs in a fast‑paced, cross‑functional environment.
• Ability to drive alignment, manage dependencies, and deliver results in a shared‑accountability model.
• Sound judgment, adaptability, and a commitment to continuous learning.

Responsibilities

• Build trusted relationships with customer stakeholders and serve as a strategic advisor focused on delivering business value and customer success.
• Partner with Customer Success leaders and account teams to support complex customer needs, execute strategic initiatives, and deliver exceptional customer experiences.
• Develop and execute customer success plans, onboarding strategies, adoption programs, and enablement activities aligned to customer goals.
• Guide customers through key milestones, including onboarding, adoption, technology evolution, migrations, renewals, and growth opportunities.
• Monitor customer health, engagement, and business insights to proactively address risks and maximize customer outcomes.
• Support executive and operational customer engagements, including business reviews, value discussions, escalations, and action planning.
• Collaborate with Sales, Solution Architects, Product, Service Delivery, and other cross-functional teams to drive seamless customer experiences and successful outcomes.
• Leverage approved AI, analytics, automation, and digital engagement tools to improve productivity, strengthen decision-making, and scale customer success activities.

Skills

Communication

Presentations

Negotiation

Collaboration

Problem solving

Data analysis

Prioritization

Education

Bachelor's degree or equivalent

Job description

Lumen is a trusted network provider delivering AI-ready connectivity for enterprises and governments. The Customer Success Professional partners with large enterprise customers to maximize value, drive adoption, support renewals, and identify growth opportunities across the customer lifecycle.

You will collaborate with CS leaders and cross-functional teams to deliver onboarding, adoption programs, migrations, and risk mitigation while leveraging AI tools and analytics to strengthen relationships