Remote Strategic Enterprise Customer Success Partner

Lumen; Augusta (ME); Remote; USD 56,000 - 74,000; Full time

Job summary

Lumen is seeking a Customer Success Professional to partner with large enterprise customers, maximizing the value of their investment in Lumen solutions. You will act as a trusted advisor to drive adoption, support renewals, identify growth opportunities, and deliver an exceptional experience throughout the customer lifecycle.

Working with cross‑functional teams, you will lead onboarding, adoption programs, migrations, and risk mitigation, using insights, analytics, and approved AI tools to

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Four+ years of experience in Customer Success or related field serving enterprise customers.
• Ability to analyze customer data and business insights to identify opportunities and mitigate risks.
• Proven ability to build trusted customer relationships and influence stakeholders.
• Experience with onboarding, adoption, renewals, or migrations is preferred.

Responsibilities

• Build trusted relationships with customer stakeholders and act as a strategic advisor.
• Partner with CS leaders and account teams to support complex customer needs and deliver exceptional experiences.
• Develop and execute customer success plans, onboarding strategies, adoption programs, and enablement activities.
• Guide customers through onboarding, adoption, migrations, renewals, and growth opportunities.
• Monitor customer health, engagement, and insights to address risks and maximize outcomes.
• Support executive engagements, business reviews, and action planning.
• Collaborate with Sales, Solution Architects, Product, and Service Delivery to ensure seamless outcomes.
• Leverage approved AI, analytics, automation to improve productivity and scale CS activities.

Skills

Communication

Presentation

Negotiation

Collaboration

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Lumen is seeking a Customer Success Professional to partner with large enterprise customers, maximizing the value of their investment in Lumen solutions. You will act as a trusted advisor to drive adoption, support renewals, identify growth opportunities, and deliver an exceptional experience throughout the customer lifecycle.

Working with cross‑functional teams, you will lead onboarding, adoption programs, migrations, and risk mitigation, using insights, analytics, and approved AI tools to