Strategic Enterprise Customer Success Manager

Xplor; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Xplor is seeking a Senior Customer Success professional to drive strategic account plans and executive-level engagement across enterprise clients. You will partner with cross-functional teams to translate client goals into measurable outcomes, optimize onboarding and renewal processes, and identify expansion opportunities within the portfolio.

The role emphasizes strong communication, data-driven health metrics, and industry insight to scale the customer success function globally and improve

Qualifications

• 5+ years of experience in Customer Success or Account Management in SaaS/tech, enterprise focus.
• Proven ability to manage large accounts with executive engagement and renewals.
• Strong communication, presentation, and interpersonal skills.
• Global experience or ability to work across regions/time zones.
• Ability to translate goals into actionable value-driven plans.
• Experience with health metrics and churn mitigation.

Responsibilities

• Develop and execute strategic customer success plans and executive reviews.
• Monitor satisfaction, analyze health metrics, and mitigate churn while seeking expansion.
• Collaborate with internal teams to voice customer needs and influence roadmaps.
• Support change management and onboarding through renewal processes.
• Stay current on boutique fitness trends and document scalable processes.

Skills

Executive relationships

Churn risk mitigation

Health metrics analysis

Account growth & renewal

Cross-functional collaboration

Communication & presentation

Global/time zone adaptability

Tools

Salesforce

Microsoft Office Suite

Job description

Xplor is seeking a Senior Customer Success professional to drive strategic account plans and executive-level engagement across enterprise clients. You will partner with cross-functional teams to translate client goals into measurable outcomes, optimize onboarding and renewal processes, and identify expansion opportunities within the portfolio.

The role emphasizes strong communication, data-driven health metrics, and industry insight to scale the customer success function globally and improve