Enterprise Customer Success Manager - Strategic Growth

Culture Amp Pty Ltd; Austin (TX); Hybrid; USD 131,000 - 150,000; Full time

Benefits offered by this job

Equity through Employee Share Option

Learning programs & coaching

Quarterly refresh days

Extended year-end break

Monthly wellbeing allowance

Parental leave (inclusive)

MacBook & home workspace setup

5 annual social impact days

Medical insurance (US & UK)

Job summary

Culture Amp is seeking a Senior Customer Success Manager to support our Enterprise customers (1,000+ users) through strategic partnership and value-led success. You’ll own a large scaled portfolio, collaborating with Sales and Renewals within a GTM pod to align on strategy and drive a strong customer outcomes trajectory.

You will drive GRR/NRR, lead executive conversations, and leverage AI-enabled workflows to increase adoption and efficiency across your book.

Qualifications

• Experience managing Enterprise or scaled SaaS portfolios with strategic customer success in a scaled model.
• Track record of owning GRR and NRR while balancing customer outcomes with commercial accountability.
• Strong executive communication skills and ability to lead data-informed, value-based conversations.
• Proactive approach to risk management and cross-functional collaboration in a pod-based model.

Responsibilities

• Own a unique Enterprise scaled portfolio: manage 70–85 single product Enterprise customers totalling $3.5M ARR with retention, adoption and expansion accountability.
• Operate within the GTM pod model, partnering with Sales and renewal managers to own full revenue lifecycle.
• Drive commercial outcomes by managing GRR and NRR through bi-annual Strategy Reviews and proactive risk management.
• Lead strategic conversations, connect customer priorities to measurable business value, and strengthen executive relationships.
• Use AI-enabled tools to prepare for conversations, surface insights, and reduce manual work.

Skills

Enterprise CS

B2B SaaS

Executive communication

Risk management

AI in CS

Tools

Vitally

CRM software

AI tools

Job description

Culture Amp is seeking a Senior Customer Success Manager to support our Enterprise customers (1,000+ users) through strategic partnership and value-led success. You’ll own a large scaled portfolio, collaborating with Sales and Renewals within a GTM pod to align on strategy and drive a strong customer outcomes trajectory.

You will drive GRR/NRR, lead executive conversations, and leverage AI-enabled workflows to increase adoption and efficiency across your book.