Enterprise Automotive Customer Success Manager

Overhaul Group Inc; Ann Arbor (MI); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Top employee health benefits

401(k) Matching

Flexible PTO policy

Business casual dress

Job summary

Overhaul Group Inc is seeking a dedicated Account Manager to serve as the primary point of contact for our enterprise accounts. The ideal candidate will drive product adoption, deliver customer value, and identify growth opportunities.

With a strong emphasis on client engagement, you will manage accounts through the entire customer lifecycle, ensuring timely success and fostering business transformation. Your experience in supply chain, automotive, or logistics sectors, along with a deep focus

Qualifications

• 10+ years of client-facing project management experience in supply chain, automotive, logistics, or B2B SaaS.
• Proven ability to manage and grow enterprise accounts.
• Experience in a start-up, high-growth, or entrepreneurial environment.

Responsibilities

• Manage assigned accounts across the full customer lifecycle.
• Serve as primary contact for assigned clients' needs.
• Promote the value of Overhaul products for business transformations.
• Create and execute project plans while applying industry best practices.
• Lead quarterly business reviews focused on product adoption.

Skills

Client-facing project management

Customer success

Account management

Cross-sell and upsell

Strong attention to detail

Cross-functional communication

Proficiency in Microsoft Office

Generative AI usage

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Overhaul Group Inc is seeking a dedicated Account Manager to serve as the primary point of contact for our enterprise accounts. The ideal candidate will drive product adoption, deliver customer value, and identify growth opportunities.

With a strong emphasis on client engagement, you will manage accounts through the entire customer lifecycle, ensuring timely success and fostering business transformation. Your experience in supply chain, automotive, or logistics sectors, along with a deep focus