Enterprise Customer Success Director

Netradyne; Nashville (TN); On-site; USD 150,000 - 190,000; Full time

Job summary

Netradyne is seeking a Senior Manager, Enterprise Customer Success to lead a team serving our largest enterprise customers. You will guide adoption, design scalable onboarding, and partner with Sales, Product, Engineering, and Support to deliver measurable ROI and long-term retention.

Ideal candidates bring significant customer-facing leadership, a proven track record with enterprise accounts, and strong business acumen to drive transformational outcomes through analytics and operational

Qualifications

• Significant customer-facing leadership experience.
• Proven track record delivering core financial metrics.
• Executive presence and strong business acumen.
• Experience partnering with enterprise customers to drive transformational outcomes.

Responsibilities

• Lead, coach, and develop a growing team of Enterprise Customer Success Managers (8–10).
• Own customer adoption strategy for deployments with 1,000+ vehicles.
• Develop scalable onboarding methodologies and governance across multiple teams.
• Establish executive governance models and executive reviews with stakeholders.
• Drive retention, expansion, and advocacy through measurable outcomes.
• Translate data into executive recommendations to improve fleet safety and efficiency.

Job description

Netradyne is seeking a Senior Manager, Enterprise Customer Success to lead a team serving our largest enterprise customers. You will guide adoption, design scalable onboarding, and partner with Sales, Product, Engineering, and Support to deliver measurable ROI and long-term retention.

Ideal candidates bring significant customer-facing leadership, a proven track record with enterprise accounts, and strong business acumen to drive transformational outcomes through analytics and operational