Strategic Enterprise Customer Success Executive

ApplyMint; San Diego (CA); Hybrid; AUD 200,000 - 280,000; Full time

Job summary

ServiceNow is seeking a Customer Success Executive to lead post-sales adoption and maximize long-term value within top accounts. You will collaborate with Account Executives, guide transformation initiatives at the C-level, and ensure renewals and expansion through strategic delivery and risk mitigation.

You will partner with internal teams and leverage partners to align customer roadmaps with ServiceNow offerings, driving continuous value and customer satisfaction in a dynamic, enterprise

Qualifications

• Extensive experience leading large-scale digital business transformations and advising C-level executives.
• 15+ years in management consulting or leadership roles focused on technology-enabled business transformation (Digital/SaaS/Enterprise Software).
• Experience integrating AI into business processes and transformation initiatives.
• Proven ability to operate in complex, dynamic environments and drive measurable outcomes.
• Strong cross-functional influence across matrixed organizations and senior stakeholders.
• Deep business acumen with a track record of aligning solutions to customer objectives.
• Ability to establish and maintain relationships with C-level leaders in large enterprises.
• Willingness to obtain baseline security clearance.

Responsibilities

• Lead post-sales adoption and ensure long-term value realization for strategic accounts.
• Collaborate with Account Executives to deliver integrated pre- and post-sales strategies.
• Identify risks early and develop mitigation plans to protect value and renewals.
• Drive KPIs including adoption, technical health, renewals, and customer satisfaction.
• Foster alignment between customer transformation and ServiceNow’s offerings and roadmap.

Skills

AI driven

Transformational leadership

Business acumen

Cross-functional leadership

C-Level relationships

Adaptability

Execution focus

Collaboration and communication

Customer focus

Education

BA/BS or equivalent

Master’s degree preferred

Job description

ServiceNow is seeking a Customer Success Executive to lead post-sales adoption and maximize long-term value within top accounts. You will collaborate with Account Executives, guide transformation initiatives at the C-level, and ensure renewals and expansion through strategic delivery and risk mitigation.

You will partner with internal teams and leverage partners to align customer roadmaps with ServiceNow offerings, driving continuous value and customer satisfaction in a dynamic, enterprise