ROI-Focused Enterprise CS Executive for Growth

UL Solutions; Franklin (TN); On-site; USD 149,000 - 182,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

UL Solutions is seeking a Customer Success Executive to partner with senior customer leaders, drive adoption, retention, and growth across a portfolio of enterprise accounts. You will act as an executive advisor, building ROI models and leading C-suite engagements to drive net revenue retention.

In this role, you will manage 10–30 strategic accounts ($150K–$1M+ ARR), develop three-year roadmaps, and deliver value through quarterly reviews and executive summaries.

Qualifications

• Bachelor's degree in business, finance, or related field.
• Proficient in MS Office and CRM software (Salesforce).
• 7+ years in Customer Success, with 3+ years managing enterprise/strategic accounts ($150K+ ARR).
• Ability to build and defend financial ROI models with executive audiences.
• Track record of net revenue retention at or above 110% across a managed portfolio.
• Executive engagement experience with CSOs/CQOs/COOs or equivalent.

Responsibilities

• Service a portfolio of 10–30 strategic accounts in the $150K–$1M+ ARR range with adoption/renewal/expansion outcomes.
• Builds and defends ROI models using customer data in executive forums.
• Develops 3-year customer success roadmaps aligned to business transformation agendas.
• Runs quarterly value reviews based on customer metrics.
• Produces executive-ready value summaries to justify investment.
• Maintains VP-and-above relationships with multiple executive contacts per account.
• Leads Periodic Business Reviews with customer executives and cross-functional teams.
• Brings market intelligence and industry insight to executive conversations.
• Coaches champions on building internal business cases for expansion.

Skills

Executive engagement

ROI modeling

Salesforce CRM

Financial analysis

Net revenue retention

B2B SaaS familiarity

Data-driven storytelling

Education

Bachelor's degree in business/finance

Tools

Planhat

Gainsight

Job description

UL Solutions is seeking a Customer Success Executive to partner with senior customer leaders, drive adoption, retention, and growth across a portfolio of enterprise accounts. You will act as an executive advisor, building ROI models and leading C-suite engagements to drive net revenue retention.

In this role, you will manage 10–30 strategic accounts ($150K–$1M+ ARR), develop three-year roadmaps, and deliver value through quarterly reviews and executive summaries.