Global Enterprise Customer Success Manager

OutSystems, Inc.; United States; Remote; USD 100,000 - 118,000; Full time

Job summary

OutSystems, Inc. is seeking a results-driven Customer Success Manager to help our strategic customers achieve value from our SaaS platform. You will build strong relationships and lead initiatives that drive adoption and renewal across enterprise clients worldwide.

You will partner with Account Executives and CS Engineers, deliver business and product insights, and develop success plans. Travel may be required to meet customers in person.

Qualifications

• 5+ years’ experience in a customer facing role.
• Experience in a Technical Account Management, Customer Success Management, Solution Engineering/Architecture, or Professional Services role
• Experience with large enterprise customers in a SaaS revenue model
• Track record of consistently delivering projects, driving successful technical programs, and managing technical accounts
• Experience working with a technical customer base and corporate IT projects and processes
• Proven ability to lead people internally and externally to drive outcomes
• A highly quantitative approach to understanding, measuring, and forecasting customer behavior and revenue
• Ability to work across geographies and cultures
• Bachelor’s Degree (or equivalent) or higher

Responsibilities

• Manages a list of our strategic customers and important initiatives.
• Provides customers with business, technical, and product knowledge.
• Develops/executes effective success plans to drive customer outcomes.
• Educates customers on how existing and new product features/functionality will contribute to the growth of their business.
• Works closely with CS leadership to define and execute best practices for account management.
• Assists others at OutSystems as they support the customers in their digitalization journey.
• Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure.
• Acts as the Voice of the Customer.
• Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems.
• Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.).
• Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team.
• Travels as needed to meet with Customers in person.
• Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility.
• Innovates to make an impact: on your customers, your team, and the company.

Job description

OutSystems, Inc. is seeking a results-driven Customer Success Manager to help our strategic customers achieve value from our SaaS platform. You will build strong relationships and lead initiatives that drive adoption and renewal across enterprise clients worldwide.

You will partner with Account Executives and CS Engineers, deliver business and product insights, and develop success plans. Travel may be required to meet customers in person.