Enterprise Customer Success Strategist

RELX; New Home (MO); On-site; USD 59,200 - 98,600; Full time

Job summary

RELX seeks an Enterprise Customer Success Manager to build strong partnerships with customers, design and implement success plans, and collaborate with sales and implementation teams to maximize product value and retention.

You will translate customer needs into success strategies, manage data, and advocate for customers across cross-functional teams to drive long-term program health and outcomes.

Qualifications

• Prior customer success experience.
• Organized with strong time management and agility.
• Relational intelligence and strategic thinking.
• Team player with strong collaboration.
• Strategic problem-solving mindset.
• Able to prioritize tasks and see them through.

Responsibilities

• Collaborate with administrators, faculty, and students to learn goals.
• Translate goals into a customer success plan.
• Document and refine customer data across the partnership.
• Act as customer advocate and own issue resolution.
• Deliver training and onboarding to maximize product value.
• Provide high-level service and develop innovative solutions to meet customers' business needs.
• Maintain ongoing customer engagement to ensure retention and usage.

Skills

Customer success

Time management

Relational intelligence

Team player

Strategic thinking

Prioritization

Microsoft Office

Tools

Microsoft Office

Job description

RELX seeks an Enterprise Customer Success Manager to build strong partnerships with customers, design and implement success plans, and collaborate with sales and implementation teams to maximize product value and retention.

You will translate customer needs into success strategies, manage data, and advocate for customers across cross-functional teams to drive long-term program health and outcomes.