Strategic Enterprise Customer Engineer

Cloudflare

United States

Hybrid

USD 41,000 - 72,000

Full time

12 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

United States Digital Space LLC in Bengaluru/Mumbai seeks a Strategic Pursuits Customer Engineer to serve as a trusted technical advisor for a focused portfolio of strategic accounts. You will translate business priorities into measurable outcomes, shaping multi-year technical strategy and orchestrating the resources across sales, product, security, and leadership.

The role blends deep technical credibility with account leadership, guiding customers from discovery through adoption, renewal, and

Qualifications

Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts.
Ability to build lasting technical and executive relationships, influence decisions, and coordinate cross-functional teams.
Skill in designing and explaining enterprise network, application, and security architectures, including trade-offs and migration considerations.
Deep knowledge of the company’s product suite and the wider security, networking, and cloud landscape.

Responsibilities

Own technical relationships and strategy for a focused portfolio of strategic customers; align architecture and engagement plans to customer priorities and the company opportunities.
Build trusted relationships with technical and executive leaders; lead strategic discussions, briefings, workshops, and reviews that connect technology decisions to business outcomes.
Design the company architectures and phased roadmaps for complex environments, identifying cross-platform opportunities and dependencies.
Lead discovery and technical validation with account teams, including solution narratives, demonstrations, proof-of-concept plans, and resolution of complex objections.
Coordinate internal teams and partners to support deployment, track customer outcomes, and address adoption risks—without replacing implementation owners.
Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning.
Mobilize the company experts around customer priorities, represent customer needs internally, and share product feedback.
Use AI and internal tools responsibly to improve research, analysis, documentation, and routine work.
Develop and share technical resources, architecture patterns, workshops, and lessons learned for use across strategic accounts.