Strategic Enterprise CSM & Tech ROI Partner

MessageGears, LLC; Atlanta (GA); Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

MessageGears, LLC is seeking a Technical relationship‑driven Customer Success Manager to own a focused book of 10–15 enterprise accounts. You will deeply understand client workflows and ROI, driving value and strategic outcomes across implementations and renewals.

You will lead cross‑functional projects, use AI tools for QBRs, and collaborate with Support, Product, and Solutions Engineering to ensure health, adoption, and expansion.

Qualifications

• 3+ years in customer success, account management, or a related post‑sale role at a B2B SaaS company; experience managing enterprise customer relationships.
• Bachelor’s degree in a relevant field or equivalent experience.
• Experience with marketing technology, data platforms, or enterprise software customer success is a meaningful asset.
• Experience using AI tools for QBR preparation, health scoring, and customer communication drafting; adherence to MessageGears’ data security policy.
• Enterprise relationship management across multi‑stakeholder environments; capable from end users to executives.
• Data-driven account management using health and usage data; comfortable with dashboards and analytics tools.
• Excellent written and verbal communication; able to prepare compelling business reviews and exec summaries.
• Cross-functional collaboration across Support, Sales, Product, and Solutions Engineering.

Responsabilités

• Account Ownership: Serve as the primary relationship owner for a portfolio of enterprise MessageGears customers; maintain strong relationships across customer organizations.
• Cross-Functional Project Leadership: Define scope, build strategic plans, and lead stakeholders through complex migrations and platform expansions.
• AI-Assisted Customer Management: Use AI tools for QBR prep, health analysis, and meeting note synthesis; validate insights with customer knowledge.
• Adoption & Value Realization: Monitor platform adoption and health; drive adoption of features and share best practices.
• Renewal Management: Own renewals; identify risk early and collaborate with Sales on strategy and negotiations.
• Expansion Identification: Identify expansion opportunities and support commercial conversations with Sales.
• Business Reviews: Prepare and lead quarterly reviews with enterprise customers; present performance data and roadmap.
• Issue Resolution & Escalation: Manage issues; coordinate with Support, Product, and Solutions Engineering to resolve.

Connaissances

Enterprise accounts

Relationship mgmt

Data-driven decisions

AI tooling

Cross-functional

Communication skills

Stakeholder mgmt

Health scores

Formation

Bachelor's degree

Description du poste

MessageGears, LLC is seeking a Technical relationship‑driven Customer Success Manager to own a focused book of 10–15 enterprise accounts. You will deeply understand client workflows and ROI, driving value and strategic outcomes across implementations and renewals.

You will lead cross‑functional projects, use AI tools for QBRs, and collaborate with Support, Product, and Solutions Engineering to ensure health, adoption, and expansion.