Strategic Enterprise CSM — SaaS & Security (Travel)

Okta; San Francisco (CA); On-site; USD 130,000 - 178,000; Full time

Benefits offered by this job

Equity (where applicable)

Health, dental and vision insurance

401(k)

Flexible spending account

Paid leave including PTO and parental

Job summary

Okta is seeking a Customer Success Manager to support the Commercial Sector in the San Francisco Bay Area. You will build and nurture relationships with senior executives, align Okta's solutions with business goals, and drive retention and measurable value.

You will collaborate with Sales, Support, Engineering, and Product to resolve escalations, design proactive success plans, and identify renewal risk and expansion opportunities. Willingness to travel up to 25% is required.

Qualifications

• 3+ years in a customer success, account management, or consulting role with enterprise clients.
• Proven ability to deliver and scale exceptional customer experiences.
• Strong emotional intelligence and executive relationship management.
• Excellent presentation and communication skills with C-level executives.
• Strong listening, questioning, and analytical abilities.
• Collaborative, cross-functional teamwork and problem-solving mindset.

Responsibilities

• Develop and nurture strong customer and C-level relationships to align objectives with business value.
• Design and execute proactive success plans and strategic business reviews with clear KPIs.
• Champion customers internally and coordinate across Sales, Support, Engineering, and Product.
• Represent the customer voice to drive continuous improvement and product feedback.
• Identify renewal risk and collaborate to remediate, while spotting expansion opportunities.
• Identify and communicate relevant new products and features to drive adoption.

Skills

Customer success

Account management

Executive stakeholder management

Communication with C-level

Problem solving

Cross-functional collaboration

Travel readiness

Tools

Enterprise security tools

Job description

Okta is seeking a Customer Success Manager to support the Commercial Sector in the San Francisco Bay Area. You will build and nurture relationships with senior executives, align Okta's solutions with business goals, and drive retention and measurable value.

You will collaborate with Sales, Support, Engineering, and Product to resolve escalations, design proactive success plans, and identify renewal risk and expansion opportunities. Willingness to travel up to 25% is required.