Strategic Enterprise CSM - Key Accounts

Realpage; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

RealPage is seeking a Customer Success Manager for a portfolio of enterprise customers. You will lead strategic account planning, drive renewals and expansions, and partner with Sales, Product, Marketing, and Support to ensure seamless customer experiences.

The role requires deep SaaS customer success experience, strong executive relationship skills, and a data‑driven approach to value realization. Travel up to 10% may be required as needed.

Qualifications

• Minimum 5 years in Customer Success or other revenue‑driving, customer‑facing roles.
• 2+ years in generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities.
• Proficiency with Salesforce or similar CRM platforms.
• Bachelor's or Masters degree preferred.

Responsibilities

• Develop strategic account plans that translate customer goals into actionable initiatives.
• Build trusted relationships with senior executives to influence adoption, expansion, and multi‑year partnership alignment.
• Identify and drive upsell and cross‑sell opportunities through value‑based selling.
• Analyze customer data and usage trends to uncover insights, risks, and opportunities; partner with Strategy teams.

Skills

Account leadership

Strategic account planning

Renewals management

Upsell & cross-sell

Forecasting

Executive stakeholder engagement

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Tools

Salesforce

Job description

RealPage is seeking a Customer Success Manager for a portfolio of enterprise customers. You will lead strategic account planning, drive renewals and expansions, and partner with Sales, Product, Marketing, and Support to ensure seamless customer experiences.

The role requires deep SaaS customer success experience, strong executive relationship skills, and a data‑driven approach to value realization. Travel up to 10% may be required as needed.